- Developing and implementingstrategic administrative plans andpolicies to enhance operationalefficiency- Supervising and leadingadministrative staff, includingadministrative assistants, clerks, andsupport personnel- Creating and managing theadministrative budget, monitoringexpenses, and ensuring cost-effectiveness- Managing the allocation of resources,such as office space, equipment, andsupplies, to ensure optimal utilization

• Performed desktop troubleshooting and equipment configuration across IT infrastructure and associated facilities.• Contributed to knowledge base by maintaining accurate records of resolution of complex solution level faults throughout ticket lifecycle.• Managed customer support cases from initial report through to resolution.• Prioritised and promptly responded to vast number of reported incidents and logs.• Identified fault trends and proactively sought ways to prevent future… Show more • Performed desktop troubleshooting and equipment configuration across IT infrastructure and associated facilities.• Contributed to knowledge base by maintaining accurate records of resolution of complex solution level faults throughout ticket lifecycle.• Managed customer support cases from initial report through to resolution.• Prioritised and promptly responded to vast number of reported incidents and logs.• Identified fault trends and proactively sought ways to prevent future problems.• Explained technical information to non-technical users with clear, verbal and written communication.• Monitored performance through statistical reporting and analysis.• Handled confrontational customers and applied appropriate de-escalation strategies.• Provided first-line diagnosis of incidents and service requests to implement solutions.• Captured and recorded key information when conducting issue investigations.• Provided remote first and second line technical support to 35 users daily.• Delivered bespoke service across multiple customer touchpoints to maintain customer satisfaction.• Engaged in various support service channels to contact users including call backs, emails and voicemails.• Supported smooth running of wider IT department systems and processes.• Kept accurate log entries of requests with fault details and contact information within Service Desk System.• Carried out routine collection of information, reporting and escalating unforeseen and exceptional events. Show less

• Coordinated and analyzed supply-chain projects, ensuring optimized functionality across different operations.• Analysed large datasets, drawing meaningful conclusions and providing actionable recommendations.• Generated weekly reports, detailing findings and advising recommendations for strategic decision making.• Improved data integrity with rigorous auditing and cleansing.• Participated in requirements meetings and data mapping sessions to understand business needs

• Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.• Set up and controlled user profiles and access levels for each database segment to protect important data.• Analyzed, solved, and corrected issues in real time, providing problem resolution end-to-end.• Monitored system health and performance to guarantee high levels of performance, availability, and security always.• Analysed, solved and corrected System issues… Show more • Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.• Set up and controlled user profiles and access levels for each database segment to protect important data.• Analyzed, solved, and corrected issues in real time, providing problem resolution end-to-end.• Monitored system health and performance to guarantee high levels of performance, availability, and security always.• Analysed, solved and corrected System issues in real-time, providing end-to-end problem resolution. Show less

• Updated accounting ledgers and journals to maintain accurate data.• Practiced accounting policies, rules and regulations to comply with applicable standards.• Participated in weekly meetings to discuss goals and areas of improvement.• Determined problem areas and resolved issues related to profitability and business objective achievement.• Formulated year-end reports to gauge financial performance and progress.• Conducting wage reviews to support internal… Show more • Updated accounting ledgers and journals to maintain accurate data.• Practiced accounting policies, rules and regulations to comply with applicable standards.• Participated in weekly meetings to discuss goals and areas of improvement.• Determined problem areas and resolved issues related to profitability and business objective achievement.• Formulated year-end reports to gauge financial performance and progress.• Conducting wage reviews to support internal audits.• Trained new personnel in key departmental functions and protocol.• Developed and utilised reports, helping leadership make key decisions and outperform operational targets.• Responded to financial enquiries by gathering and interpreting data. Show less

• Delivered feedback constructively to enhance staff performance.• Reviewed processes and practices regularly to achieve business goals.• Planned staff rotas to meet customer needs whilst remaining under budget.• Implemented personal development programmes to enhance staff capabilities and satisfaction.• Communicated courteously with customers by telephone and email.• Improved customer service experiences to facilitate organic growth and loyalty.

• Installed and manage audio-visual equipment.• Conducted company-wide technology instruction, onboarding, and education.• Demonstrated familiarity with last hardware, software, and networking technology, as well as industry trends.• Directed installation and configuration of computer hardware, operating systems, and applications.• Oversaw execution of IT projects from inception to execution• Acted as the first point of contact for hardware and software troubleshooting… Show more • Installed and manage audio-visual equipment.• Conducted company-wide technology instruction, onboarding, and education.• Demonstrated familiarity with last hardware, software, and networking technology, as well as industry trends.• Directed installation and configuration of computer hardware, operating systems, and applications.• Oversaw execution of IT projects from inception to execution• Acted as the first point of contact for hardware and software troubleshooting queries.• Aligned IT strategy with business needs, prioritizing value for money, security, and contractual requirements. Show less

• Enhanced productivity by staying on top of call scripts and maintaining control over the direction of conversations• Provided quality service to customers enquiring about the status of customers' orders, utilizing software to check order information