Technical Support Analyst: Respond to client inquiries and technical issues via various channels such as phone, email, or chat. Troubleshoot and resolve hardware, software, and network-related problems to ensure smooth operations for clients.Ticket Management: Logging and tracking client requests or issues in a ticketing system, ensuring that all incidents and service requests are properly documented and addressed within defined service level agreements (SLAs).

Handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools. Performed security administration functions for user, data, and remote access.Ticket Management: Logging and tracking client requests or issues in a ticketing system, ensuring that all incidents and service requests are properly documented and addressed within defined service level agreements (SLAs).

Performed troubleshooting, repair, and maintenance of the Internet service provided, checking systems, hardware, peripherals, and telephony. Analyzed system requirements to efficiently isolate and resolve a wide array of internet connectivity issues.