Daniel Cleland Email & Phone Number

Greater Minneapolis-St. Paul Area

Provide training and consultancy in the areas of social responsibility, sustainability, Conflict Minerals, EHS, and supply chain performance. • Assist vendors in meeting retailer requirements and developing programs to ensure continued compliance, resulting in a 99% “pass” rate.• Provide brands and retailers with adhoc reporting on compliance program data sets and special projects related to their supply chain. • Develop both on-line and in-person policy training and tutorials for global audience resulting in increased adherence to compliance requirements and deliver on established goals, which are then reported to senior leadership via quarterly dashboards.• Conduct Compliance training (domestic and overseas) to train suppliers of their clients Code of Conduct requirements and expectations resulting in reduced non-compliance. • Research and mine data, perform complex analysis, and apply strategic thinking to clearly identify and articulate issues that have the largest impact on the clients business.

Phoenix, Arizona Area

Responsible for creating and managing corporate social responsibility & EHS program and team for suppliers and 1500+ stores. Developed measurable program goals and reporting to reflect store, supplier, and program performance. • Created a global audit program to accurately assess business risks throughout the supply chain and significantly reducing reputational risk.• Developed and implemented global policies and procedures to drive consistent execution of audits and remediation plans, including results tracking and supplier scorecards.• Responsible for developing and implementing a comprehensive global vendor on-boarding program which reduced vendor on-boarding time by 35%. • Routinely analyzed data and performed trend analyses to identify "at-risk" vendors, including root causes. Communicated and escalated these results and recommendations to senior leadership on a scheduled and adhoc basis.• Guest speaker at the Pet food Sustainability Coalition conference, on the topic of Social Compliance and sustainability.

Executed Corporate Social Responsibility program and team to ensure ethical production of owned brand products and adherence to applicable laws and Code of Conduct standards across roughly 5K facilities globally. • Led “Global Policy Review” task force, reviewing and recommending policy changes with leaders from a cross-functional team including Legal, Government Affairs, and Corporate Communications resulting in the evolution of public facing policy to continually improve compliance and ensure continued protection of corporate brand. • Managed and developed talent by hiring, training, and promoting both US and internationally based staff, which led to implementing a global KPI program to objectively test and measure both employee and suppliers knowledge of the supplier Code of Conduct. • Developed both on-line and in-person policy training and tutorials for global audience resulting in increased adherence to compliance requirements and delivering on established goals, which were reported to senior leadership via quarterly dashboards. • Partnered with US and foreign governments and non-governmental organizations to leverage resources and further company's agenda around corporate compliance, resulting in increased compliance results. • Scoped and established business relationship with “GoodWeave”, a non-profit rug oversight organization working to end child and slave labor in India's hand-loomed rug industry.• Participated in the Sustainable Apparel Coalition (SAC) working group on the development of industry wide Social/Labor & sustainability indicators.• Project leader on complex initiatives such as imported labor, cottage industry (home workers), and recruiting agents - including scope definition and roll-out.• Established a satellite Social/Global Compliance analyst team in Shanghai, supporting growth of Chinese vendor and facility base.• Awarded Corporate Values Award for successful implementation of Reputation Management strategies.

Managed team through growth of Target's Social Compliance & EHS program by utilizing my extensive business, procedure and policy knowledge to successfully implement numerous initiatives to support the growth of 35% increase to the vendor and facility base. ● Established satellite Social Compliance team based in Hong Kong to provide 24-hour level of service to vendors. ● Facilitated creation of global policy and procedures to ensure consistent execution of activities and allow easier performance based monitoring of employees performance. ● Developed a “Country Risk Assessment” based on social, political, and economic indicators to better ascertain where compliance efforts should be focused. ● Developed metrics for team member performance monitoring of employees to identify possible ethical concerns via trend analysis which resulted in significant team changes. ● Served as primary global instructor for compliance training for both internal and external audiences. ● Authored the Ethical Sourcing portion of Target's annual Corporate Responsibility Report which highlighted our efforts on Social Compliance and initial overseas sustainability efforts. ● Initiated vendor relationship termination as needed when compliance objectives were not met by providing partners (external and internal) with early warning metrics and ongoing trend analysis. ● Conducted numerous Request For Proposal's (RFP's) to reduce costs associated with using 3rd party service providers – saving $120k annually.

Responsible for building, developing and overall leadership of 4-6 teams consisting of team leads with ~15 to 30 employees each to respond and track guest communication in a contact center.● Forecasted weekly guest contact volumes to determine appropriate staffing levels. Measured results against department levels of service goals and within payroll budget. ● Lead the transition of using offshore contact center agencies to assist with web-based contact volumes, which reduced expenses by over $300k annually.

Responsible for escalated guest contacts and issue resolution for the Department Store Division (Dayton's, Hudson's, Marshall Field's).