Daniel Cockerell Email & Phone Number

Sydney, Nsw, Au

Global Super Yacht, Classic Yachts & Luxury Yacht Management firm:Core responsibilities:Client Acquisition and Relationship Management: Foster long-term relationships through personalised communication and exceptional service, ensuring client satisfaction and loyalty. Identify and engage with high-net-worth individuals, corporate clients, and global agencies interested in luxury yacht charters. Communicating with agencies and clients in both English, Arabic, Chinese and French. Sales Strategy Development: Conduct market research to identify trends, opportunities, and competitive positioning. Devise and implement effective sales strategies to drive revenue growth and meet/exceed sales targets. Customised Charter Solutions:Collaborate with clients to understand their preferences and tailor bespoke yacht charter experiences, creating personalized itineraries and delivering exceptional service.Partnerships:Build and maintain strategic partnerships with industry stakeholders, including yacht owners, brokers, and local businesses to enhance service offerings. Contract Negotiation:Facilitate the closing of deals, providing clients with confidence and transparency throughout the process. Negotiate terms, pricing, and contractual agreements with clients, ensuring alignment with company policies and standards.Market Intelligence:Stay abreast of industry trends, competitor activities, and market demands, providing valuable insights for continuous improvement and innovation.Client Retention:Fostering long-term relationships with clients by providing personalized service, addressing concerns promptly, and ensuring satisfaction throughout the entire charter experience.Cross-Functional Collaboration:Working closely with the operations, marketing, and finance teams to streamline processes.Charter Coordination:Collaborating with clients to understand preferences, special requests, ensuring a seamless and personalized charter experience.

Sydney, New South Wales, Au

The Head of Customer Experience is responsible for creating, managing and executing the customer experience & Innovation strategy of Neighbourly. Customer Experience Map out the customer journey and establish an appropriate strategy to ensure Neighbourly delivers a seamless and high quality customer experience across all customer life stages and touchpoints.Full oversight and management of the customer onboarding experience and customer after-care.Maintain up to date marketing intelligence on best practice customer service and customer trends.Enhancing customer ‘delight’ by constantly seeking new ways to engage with customers, sourcing innovative initiatives from outside the industry.Review of company presentation as a whole and recommend accordingly. Ongoing management of Neighbourly brand. Customer Engagement / Customer Service NPS surveysEnsure that the customer engagement team works in collaboration with all other business functions, consistently delivering a great end-to-end customer experience across stages, channels and touchpoints in the customer journey. Including, enabling a two-way communication flow with customer facing teams by establishing regular feedback channels.• Deliver team training on customer service and customer engagement best practice.• Deliver team training on successful account and relationship management.Innovation Develop and source new products and services for the business that have both Australian, NZ and Asia/Pacific appeal to promote growth in new catchments and territories.Work alongside GM – Technology in assessing new tech opportunities for Neighbourly.Review and assessment of the market opportunity for strategic growth and scalability.Work alongside Head of People & Culture and GM – Ops regarding change management upon introduction of technology or innovative change.

Sydney, Nsw, Au

• Reported to the Chief Executive Officer (CEO), with a focus on leading the development of a luxury digital lifestyle and personal concierge services app for existing and prospective HNWI and UHNWI clients. Daniel Cockerell co-founded and created a digital lifestyle and luxury personal concierge services platform, which was proposed to partner with a global luxury lifestyle membership app. This product will drive lifestyle and give people who live in luxury and prestige apartments, and high net worth individuals, access to lifestyle and luxury personal concierge services, so that they can unlock the luxury of time.In addition, worked with the CEO, Board of Directors, External Publicity and Communication Executives, and other C-Suite leaders to develop a sale and launch strategy, including drafting of associated business plans and presentations to this effect.

Sydney, Nsw, Au

The Associate Director New Business & Growth/Head of Sales, is an integral part of the Strata Choice team and takes a leading role in building relationships with key industry stakeholders and existing clients so that we continue to win new business and grow our Strata Portfolio. Success in this role will be achieved by:• Building exceptional relationships with current and potential clients.• Developing a market sector plan and new business opportunities.• Assessing new opportunities, stakeholders and potential clients.• Managing the successful onboarding of new clients and transition to their Strata Manager.• Adhering to compliance, procedures and governance.This role will be accountable for building and maintaining exceptional relationships with existing referrers and potential clients.Success in this area will be achieved by:• Building and maintaining exceptional relationships with a strong referrer basis• Working with other Strata Choice staff to build an exceptional referral networkThis role will be accountable for developing the allocated market, develop a sales and engagement approach so that new business targets are achieved.Success in this area will be achieved by:• Defining the approach to new business development for the allocated sector and that approach approved by the owners of the business.• Achieving the agreed KPIs associated by implementing the new business plan.• Generating new business agreements that meet our current product offering. • Assessing new opportunities and building a pipeline to support ongoing sales. Where an opportunity fits within a different sector, ensure that this lead is handed over to the relevant internal person.

Sydney, Nsw, Au

Core Responsibilities:• Direct a high-performance team of 15 Strata Managers and Assistant Strata Managers, managing a building property value of $12,734,302,359, in developing referred business, optimising the customer experience, achieving growth targets, whilst managing a small portfolio of landmark luxury apartment developments worth over $2,000,000,000.• Build and nurture trusted accounts and relationships with clients and key business stakeholders, role modelling company values and performance expectations. • Train and mentor the team to execute customer service excellence, measuring performance against individual targets.• Monitor compliance requirements/governance protocols and adherence to company processes, procedures, and legislation. • Facilitate regular one-to-one meetings and performance reviews with each team member to assess and improve performance and as part of succession planning strategy. • Motivate and inspire the team, developing a culture of continuous improvement and employee engagement. • Deliver all business Key Performance Indicators (KPIs), balanced with customer satisfaction.• Ensure Strata plan retention and growth of the portfolio, providing subject matter expertise and technical leadership when required. • Project manage programs and lease management for the entire lifecycle, including all critical requirements. • Monitor and manage any disputes, ensuring quick resolution. • Own the Service Level Agreement (SLA) timeframes and ensure delivery. • Share best practice in workplace delivery, including project planning, stakeholder engagement, governance, and financial management.• Support the development of baseline for property compliance and asset maintenance. • Provide accurate reporting, including statistical data and analysis. • Review and analysis budgets, ensuring project alignment and manage the common property leases.• Successful secure 22-30 new buildings per annum.

Sydney, Nsw, Au

Senior Strata Manager:Core Responsibilities: • Manage the high-profile portfolio, with a total building value of $7,222,351,500 of strata and community schemes, developing and maintaining strong relationships with clients to ensure agreement on service provision.• Oversee planning to determine and overcome challenges, expanding portfolio and the branch.• Provide advice to clients regarding complex legislation and resolved issues. • Enhance overall client satisfaction, measured from surveys and other measurement tools.• Facilitate training, coaching and mentorship for the team to inculcate a customer-centric approach and drive continuous improvement initiatives.CBD Business Manager:Core responsibilities: • Headed operations coordinating with the Operations Supervisor regarding any operational procedural changes/issues.• Engaged in screening telephone and personal callers, arranging appointments, filing correspondence, and preparing agendas. • Coordinated business itineraries, travel arrangements, conference attendance schedules, meetings and social functions as required.• Produced reports, briefing notes, memoranda and correspondence, and maintained confidential files/documents.• Participated in operations branch meetings as Secretary.• Maintained files with accuracy and confidential integrity.

Sydney, Nsw, Au

Core Responsibilities:• Oversaw client service delivery with full responsibility for the strata and community schemes’ portfolio. • Grew the portfolio, utilising open communication, active listening, and stakeholder engagement skills. • Increased Net Promotor Scores and employee satisfaction survey results.• Achieved the budget savings plan through a range of people management initiatives.• Maintained knowledge of Residential Tenancies Act, Anti-Discrimination Act, Environmental Protection Act, Home Owners Warranty Insurance provisions, the Home Building Act, Occupational Health & Safety Act and any relevant legislation.• Attended Annual General Meeting of each scheme under management, Extraordinary General Meetings and Strata Committee Meetings, preparing agendas and minutes.• Ensured agency agreement appropriate approval to exercise a delegated function/duty from the Strata Committee (SC) or Owners Corporation (OC) is obtained.• Mentored, coached, and guided team members.

Sydney, Nsw, Au

Core Responsibilities:• Supported and managed new business and strata plan inter manager transition processes, in collaborating with the Branch Director• Facilitated new business enquiry/quote preparation process in the absence of the Business Development Manager.• Liaised with the Branch Director in the management of systems and customer service variations.• Screened and triaged callers, ensuring effective time management for senior leaders. • Received and processed incoming and outgoing mail, as well as filing correspondence. • Partnered with Department and Line Managers regarding contributions to meeting papers for the senior management team meetings.• Updated and maintained all data on Excel spreadsheets, ensuring consummate accuracy. • Prepared and issued agendas, meeting papers and minutes as required.

Sydney, Nsw, Au

The duties of the position include:Incoming Mail Open and sort inwards mailDatabase Administration• Setup of strata roll for new businessStrata Searches• Print search reports for following days searches• Preparation of files for searches on a daily basis • Provide support to strata searches when required• Return of records to the shelves and storage place from search.Relief Reception• Handling incoming and outgoing calls and messages• Reception Duties• Meet and greet walk in clients• Coordination of courier bookings• Coordination of incoming faxes / emails• Ensure the reception area and meeting rooms are kept tidy at all timesGeneral Office Administration Duties• Ensure the areas associated with the allocated Member are kept clean and tidy at all times• Ensure office equipment within the associated Member area (printers, photocopiers etc) is kept maintained, renew toner and fill paper trays as required• Report any fault equipment to Office Services Supervisor• Perform the required checks and complete the Office Services Checklist on a daily, weekly and monthly basis, reporting to the Office Services Supervisor on a daily or regular basis as requested. Reporting on tasks not complete within the allocated Member area• Coordination of express post, registered post, minute books and any other expensesMinute Books• Pasting of documents in minute booksInvoice Barcoding• Barcoding of invoices for MembersDeposit Slips for Banking• Printing of and collating matching with cheques deposit slips for bankingSection 109 Certificates• Processing 109’s Certificates in accordance with company procedure and use of common seal procedure.Levy & Billing Matters• Answer Levy queries and attend to levy queries in a timely manner.

Bachelor Of Psychology, Psychology (Honours)

Certifcate Iv In Strata Community Management, Strata / Property / Business Management