As a highly experienced CAFM specialist with a decade of experience in the facilities management industry, I have a deep understanding of the critical role technology plays in optimizing operations and enhancing overall business performance. With a strong background in application support and IT troubleshooting, I possess a unique blend of technical expertise and FM knowledge that allows me to successfully bridge the gap between these two essential areas.Throughout my career, I have consistently demonstrated my ability to support CAFM solutions that streamline processes, increase efficiency, and reduce costs for organizations of all sizes. My proficiency in Concept Evolution, combined with my keen eye for detail and analytical mindset, have enabled me to identify and resolve complex issues quickly and effectively.In addition to my technical skills, I am also a strong communicator and team player, with a proven track record of building and maintaining strong relationships with clients, colleagues, and vendors. My dedication to continuous learning and staying up-to-date with the latest industry trends and advancements has allowed me to deliver innovative and customized solutions that meet the unique needs of each organization I work with.I am passionate about utilizing technology to drive tangible results and improve the overall FM landscape. As a result, I am constantly seeking new opportunities to expand my knowledge and expertise in this ever-evolving field
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System Support EngineerKbr, Inc.Basildon, Gb
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Cafm Application Support Analyst ||Mri Software Mar 2023 - PresentBasildon, England, United KingdomAs a Application Support Analyst II, I am responsible for delivering technical support for MRI Evolution (Concept Evolution) SaaS CAFM products, including MRI GO (FSI GO) mobile applications, across all tiers.I also assess workflows and identify opportunities for improvement to prevent errors. It is my duty to mentor and train new and experienced staff by sharing product knowledge and specialising in product support.Furthermore, I troubleshoot on-premises client issues via remote access.Key Contributions:• Collaborated with the project team for Go to Dreamscape migrations and acquired Prince2 Foundation certification to become a key contributor.• Achieved high levels of call closer in 2022 by resolving a high volume of complex and easy calls, resulting in successful closure of over 800 incidents. -
Cafm Application Support AnalystMri Software Jun 2021 - Mar 2023Basildon, England, United KingdomClosing over 300 calls within my first six months.Establishing a 90% + SLA rating, which correlates from the start to finish of the call at hand. Whilst working from home gaining a fundamental understanding of how the system works along with how to diagnose problems for Evolution, Go, and Reach.Having a 55% first day closure percentage and 90% plus on SLA.
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Business Support - FacilitesSavills - Lakeside Shopping Centre Feb 2018 - Jun 2021United KingdomDuring this role, I organized meeting room setups and managed contractors to reduce centre's crime rate.I am responsible for analysing risk assessments/method statements and complying with centre's rules, including the 48-hour notice requirements unless urgent.It was my duty to streamline maintenance tasks for the in-house team by relaying information through radio communication and logging jobs on PDA using Concept.Moreover, I managed access control by issuing passes, keys, and radios to ensure contractors followed proper protocols before accessing the site.Key Contributions:• Achieved 100% customer service and internal/external security audits by performing with a high degree of accuracy.• Reduced waiting times by at least ten minutes compared to colleagues, optimising the customer experience.• Served as a primary point of contact for customers and staff, promptly addressing potential concerns and issues.• Improved incident management response by resolving conflicts, effectively communicating, and producing detailed reports. -
Security/Cctv OfficerThe Liberty Romford Oct 2017 - Feb 2018Romford, England, United KingdomAs a CCTV Officer, I utilized my expert knowledge to efficiently complete daily tasks and optimise workflows. I also maintained streamlined operations by demonstrating strong leadership skills.Key Contributions:• Conducted CCTV audits, verified equipment compliance with health and safety regulations, and implemented measures to prevent crime. -
Security/Cctv OfficerGrays Shopping Centre Mar 2017 - Oct 2017Grays, England, United KingdomIn this role, I reviewed risk assessments, method statements, insurances, CCTV, and fire alarms to ensure compliance with industry standards.I also cultivated awelcoming environment for all visitors to centre while conducting weekly fire alarm checks.Key Contributions:• Secured a 100% rating for customer service by delivering exceptional service and resolving potential concerns. • Cultivated positive atmosphere for customers to promote satisfaction and repeat business. -
Senior Security OfficerVip Security Services Sep 2015 - Mar 2017Basildon, England, United Kingdom• Here, my responsibility was to develop comprehensive assignment instructions, security protocols, building safety measures, and access control procedures for specialised Pathology laboratory.It was my duty to facilitate escort of Idris Elba for his kickboxing fight at York Hall.I also influenced key stakeholders to secure a 13,140-hour VIP security contract.Key Contributions:• Led team of 20 individuals at world canoeing championships to ensure seamless workflow.• Boosted customer and visitor experiences by serving as front-of-house presence and received high praise from awarding body UKAS.• Managed security during laboratory opening with the presence of the royal Duke of Kent, requiring collaboration with specialist police and dissemination of building layout information. -
Security ConceirgeQuadrant Security Services Jan 2015 - Sep 2015Basildon, England, United Kingdom• Controlled the access control of the building, ensured that people sign-in/out of the building.• Liaising with contractors to get any works below the £500 threshold complete. • Being the front face of the company and providing adequate support for all the people inside the building. -
Maintenance AssistantAm Planned Maintenance Apr 2012 - Jan 2015Canvey Island, England, United Kingdom• Working for some of the largest stores such as Iceland, Home-based, Gala Bingo and various others, doing dynamic risk assessments.• Assisted the engineers with their works, ensuring that proper signing on procedures is followed, adhering to any rules set out by the site.• Helped in all aspects from logging in to ensuring the engineers get their work done promptly.
Daniel Coe Education Details
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ItonlinelearningProject Management -
Business Administration And Management, General -
Inspire London CollegeRisk, Project, And Business Management Level 4 Diploma
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Inspire London CollegeFacilities, Operations, And Business Managment Level 7 Diploma
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Business Enterprise -
Oxford And Brentwood Open Learn CollegeAccounting & Finance, Human Resource Management Level 5 Diploma
Frequently Asked Questions about Daniel Coe
What company does Daniel Coe work for?
Daniel Coe works for Kbr, Inc.
What is Daniel Coe's role at the current company?
Daniel Coe's current role is System Support Engineer.
What schools did Daniel Coe attend?
Daniel Coe attended Itonlinelearning, University Of Derby, Inspire London College, Inspire London College, London College Of Professional Studies, Oxford And Brentwood Open Learn College.
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Daniel Coe
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