Daniel Coe Email & Phone Number

Basildon, Gb

Basildon, England, United Kingdom

As a Application Support Analyst II, I am responsible for delivering technical support for MRI Evolution (Concept Evolution) SaaS CAFM products, including MRI GO (FSI GO) mobile applications, across all tiers.I also assess workflows and identify opportunities for improvement to prevent errors. It is my duty to mentor and train new and experienced staff by sharing product knowledge and specialising in product support.Furthermore, I troubleshoot on-premises client issues via remote access.Key Contributions:• Collaborated with the project team for Go to Dreamscape migrations and acquired Prince2 Foundation certification to become a key contributor.• Achieved high levels of call closer in 2022 by resolving a high volume of complex and easy calls, resulting in successful closure of over 800 incidents.

Basildon, England, United Kingdom

Closing over 300 calls within my first six months.Establishing a 90% + SLA rating, which correlates from the start to finish of the call at hand. Whilst working from home gaining a fundamental understanding of how the system works along with how to diagnose problems for Evolution, Go, and Reach.Having a 55% first day closure percentage and 90% plus on SLA.

United Kingdom

During this role, I organized meeting room setups and managed contractors to reduce centre's crime rate.I am responsible for analysing risk assessments/method statements and complying with centre's rules, including the 48-hour notice requirements unless urgent.It was my duty to streamline maintenance tasks for the in-house team by relaying information through radio communication and logging jobs on PDA using Concept.Moreover, I managed access control by issuing passes, keys, and radios to ensure contractors followed proper protocols before accessing the site.Key Contributions:• Achieved 100% customer service and internal/external security audits by performing with a high degree of accuracy.• Reduced waiting times by at least ten minutes compared to colleagues, optimising the customer experience.• Served as a primary point of contact for customers and staff, promptly addressing potential concerns and issues.• Improved incident management response by resolving conflicts, effectively communicating, and producing detailed reports.

Romford, England, United Kingdom

As a CCTV Officer, I utilized my expert knowledge to efficiently complete daily tasks and optimise workflows. I also maintained streamlined operations by demonstrating strong leadership skills.Key Contributions:• Conducted CCTV audits, verified equipment compliance with health and safety regulations, and implemented measures to prevent crime.

Grays, England, United Kingdom

In this role, I reviewed risk assessments, method statements, insurances, CCTV, and fire alarms to ensure compliance with industry standards.I also cultivated awelcoming environment for all visitors to centre while conducting weekly fire alarm checks.Key Contributions:• Secured a 100% rating for customer service by delivering exceptional service and resolving potential concerns. • Cultivated positive atmosphere for customers to promote satisfaction and repeat business.

Basildon, England, United Kingdom

• Here, my responsibility was to develop comprehensive assignment instructions, security protocols, building safety measures, and access control procedures for specialised Pathology laboratory.It was my duty to facilitate escort of Idris Elba for his kickboxing fight at York Hall.I also influenced key stakeholders to secure a 13,140-hour VIP security contract.Key Contributions:• Led team of 20 individuals at world canoeing championships to ensure seamless workflow.• Boosted customer and visitor experiences by serving as front-of-house presence and received high praise from awarding body UKAS.• Managed security during laboratory opening with the presence of the royal Duke of Kent, requiring collaboration with specialist police and dissemination of building layout information.

Basildon, England, United Kingdom

• Controlled the access control of the building, ensured that people sign-in/out of the building.• Liaising with contractors to get any works below the £500 threshold complete. • Being the front face of the company and providing adequate support for all the people inside the building.

Canvey Island, England, United Kingdom

• Working for some of the largest stores such as Iceland, Home-based, Gala Bingo and various others, doing dynamic risk assessments.• Assisted the engineers with their works, ensuring that proper signing on procedures is followed, adhering to any rules set out by the site.• Helped in all aspects from logging in to ensuring the engineers get their work done promptly.

Prince 2 Foundation, Project Management

Bachelor Of Science - Bsc (Hons), Business Administration And Management, General

Risk, Project, And Business Management Level 4 Diploma

Facilities, Operations, And Business Managment Level 7 Diploma

Level 5 Diploma, Business Enterprise

Accounting & Finance, Human Resource Management Level 5 Diploma