Acts as a compliance manager at U.S. location for India based business process outsource company, responsible for compliance consultation of business development activities and regulatory initiatives. Acts as liaison to outside counsel as well as compliance project laison for principal client.

Acted as a program manager within compliance, responsible for analyzing legal, licensing and operational variables to determine operational requirements.Designed and implemented a “Master Licensing Matrix”, converting statutory definitions, licenses held and operational intent into a 3 dimensional control chart.Instituted a change control routine by which operational protocol requirements are delivered to BU stakeholders.Customized a statistically relevant operational protocol… Show more Acted as a program manager within compliance, responsible for analyzing legal, licensing and operational variables to determine operational requirements.Designed and implemented a “Master Licensing Matrix”, converting statutory definitions, licenses held and operational intent into a 3 dimensional control chart.Instituted a change control routine by which operational protocol requirements are delivered to BU stakeholders.Customized a statistically relevant operational protocol testing program to evaluate BU adherence to operational requirements. Established a cross functional “Licensing Governance Group” which meets biweekly, serving as the voice of the program.Supported the enterprise with merger activities impacting the various entities that make up Ocwen. Supported license renewal activities by serving as a liaison to production teams for complex road blocked scenarios.Frequently partnered with operational risk resources to perform impact analytics or inherent and residual exposures of licensing related items.Established the “Licensing Governance Manager” role and team while serving as the CCO’s strategic initiatives resource. Show less

MSR Loan Population Controller, responsible for the targeted attrition of loans from outbound bulk MSR deals. Structures the communication channels, protocol, delivery and implementation of protocol for downstream business units relative to the function. Maintains detailed records of analysis instructions and ensures milestone performance success across deal types. Partnered in structuring of MSR waterfall logic recertification method. Acts as conduit for Investment Bank and Capital Market… Show more MSR Loan Population Controller, responsible for the targeted attrition of loans from outbound bulk MSR deals. Structures the communication channels, protocol, delivery and implementation of protocol for downstream business units relative to the function. Maintains detailed records of analysis instructions and ensures milestone performance success across deal types. Partnered in structuring of MSR waterfall logic recertification method. Acts as conduit for Investment Bank and Capital Market decision makers regarding loan transfer decisions. Managed an external reporting MIS initiative team, focusing on outbound MSR activities. Show less

Front line supervisor/ project manager for contact center initiatives/ operational reporting team. Structures workflow and operational objective delivery for subordinate project leaders and business analysts. Team directly responsible for over $600,000 in cost savings during 2012 alone. Designs and facilitates construction of technical business requirements. Designs and implements functional UAT. Facilitates and fosters production deployment. Maintains and manages vendor relations. Works… Show more Front line supervisor/ project manager for contact center initiatives/ operational reporting team. Structures workflow and operational objective delivery for subordinate project leaders and business analysts. Team directly responsible for over $600,000 in cost savings during 2012 alone. Designs and facilitates construction of technical business requirements. Designs and implements functional UAT. Facilitates and fosters production deployment. Maintains and manages vendor relations. Works directly with compliance and legal counsel to develop complex, functional business solutions. Serves as a cross-functional business liaison to peripheral business units such as GSE, Special Servicing and Foreclosure Referral. Six Sigma and Lean Greenbelt. Completed Franklin Covey PMP Abbreviated Course. Show less

Responsible for resolution of oil account delinquency at all stages before write off. Resolved agent skill issues and directs account holders to proper channels for dispute resolution. Offered coaching assistance to new inbound collectors, and audit feedback to others. Arranged payment plans, negotiations, and special handling of accounts.