Chargehand
CurrentInstrumental in “go live” of a new UK NDC of 18,927sqm with 132,000 pick bins and 17,000 bulk locations carrying 77,000 Skus for the global parent company along with onboarding of several other acquisitions.Responsible forSupporting the daily average pick and pack of 3,800 lines achieving 99.7% on time and in full service to customers.Managing and planning daily operations of a team of 40 heads with an eye to flexibility of workforce and quick response in any unforeseen issues.Dealing with team performance through monitoring KPIs for which I created a database and review platform in google sheets based on interrogating data within our bespoke WMS system, Qlikview and Tableau and using this information to form one-to-one performance reviews with the team.Supporting and coaching my team to always be better including helping them become self-sufficient in problem solving minor system and IT issues.Key achievements Became a “go to” problem solver within our WMS and IT system, having to learn my way around it with limited assistance due to the pandemic and systems support and analysts being based in Belgium.Played a major role in the coordination and install of new or changing IT equipment to ensure smooth transitions and running of the operation.Provided reporting data for the business based on daily operations and finer reports based on efficacy of major operational changes.