Daniel Collins Email & Phone Number

Suwanee, Georgia, Us

Suwanee, Georgia, Us

Senior consultant for Acumatica Construction edition.

Suwanee, Georgia, Us

- Faithfully executes the business plan, achieving or exceeding company objectives.- Champion and driver for team health.- Resolves issues effectively - seeing real problems, being comfortable with conflict, and solving the problems in a practical and healthy manner.- Operate between departmental teams to create cohesion. - Integrates all major operating functions of the business.- Dependably demonstrates a relentless obsession with values, alignment, focus, simplicity, and clarity.

Suwanee, Georgia, Us

- Develop and administer processes and procedures for the implementation, training and support of all construction related products and services. - Provide oversight to project management staff, CRM consulting staff, and implementation consulting staff.- Increase revenue and profit margin for all application consulting and training services.- Work with our accounting staff to ensure the accuracy and timeliness of billing process.- Set staff utilization goals and manage resource scheduling to ensure staff consultants meet these goals.- Ensure Strategies Group retains all certifications and badges required to keep Acumatica Gold Partner status. - Assist in the development, deployment and maintenance of all V2 products related to construction.- Schedule, cross train and encourage all consulting staff in their continued professional development and resource allocation.- Develop, document and manage the support process for our support subscribers.- Work with the other members of the executive management team in the continued growth and development of all aspects of Strategies Group products and services.

Suwanee, Georgia, Us

- Implement, integrate, and monitor all internal systems for day-to-day functions- Create, document, and Manage all processes for all departments- Identify and resolve inefficiencies in systems and/or processes- Train employees on internal systems and processes- Identify and bridge information gaps between departments- Manage relationships with vendors and partners- Implement and manage internal CRM

Suwanee, Georgia, Us

Implementing and customizing Salesforce and Acumatica for clients to automate processes where applicable and remove business inefficiencies with CRM Technology. By reviewing our client's processes and applying a consultative approach, we can partner with our clients and provide a fresh look at current processes and provide solutions to existing problems. We then work with the client to implement the solutions for these uncovered issues and work with our clients to ensure we have delivered on the recommended solution.

Chicago, Illinois, Us

Responsible for consolidating, tracking, trending and reporting support operations data derived from multiple data points. Lead presentations covering suggested process changes for Senior Leadership team and key stakeholders, Sr. Business Leaders, company executives, customers, etc. Functions as a liaison with other departments in regards to documenting and boarding new processes or services. Act as the point person for delivering all key process changes, documentation and relevant reporting while focusing on identifying and delivering continuous improvement opportunities by measuring departmental Consistency, Accountability, and Accuracy. This role requires an ability to strategize based on data, organize viable business solutions, and think critically to examine processes or issues to create a strategic solution.

Chicago, Illinois, Us

In charge of training all new hires for the support department on our systems and how to support clients according to CareerBuilder standards. This involves being an expert at all systems and offerings in an environment that changes daily. This role was responsible for creating content for and running weekly team meetings. This role also involved creating and running training on product updates as well as staying in contact with product teams to stay up to date on any future updates. Measured on the improvement of the team throughout each quarter and received 150% on Quarterly Bonuses excelling at my role. Also was involved in interviewing and selecting candidates that meet our high standards for support. Daily tasks consist of chair sides with team members to develop agents, answering difficult questions in a manner understood by end users, and monitoring the team’s performance. In this role, I was able to create innovative competitions to push agents towards MBOs and create an enjoyable work environment.

Chicago, Illinois, Us

Worked as a technical troubleshooting specialist for the back-end of CareerBuilder’s System. In this role, I gained knowledge relating to the integration of several ATS and the automated processes that connect our software with our clients. I worked out of a Salesforce queue that people submitted issues into. I would contact the client and any parties involved and trouble shoot the issues to determine the root cause. Through this, I learned how to communicate with sales teams and technical teams and work as a liaison between the two groups. I also was able to learn how to use Salesforce well in a support capacity

Chicago, Illinois, Us

Managed more than 80 accounts in a non-sales role. Supported all accounts and two separate sales teams by fixing issues within each individual account and working with up to 4 internal teams to resolve issues and make the job posting process as effortless for the client as possible. Also ran web-based, interactive trainings on any of our major products for up to 25 clients at a time. These trainings required in-depth knowledge of every element of our available products. This role involved managing interactions with many different clients and departments every day, teaching me the most effective methods of communicating and systematic organization.

Promoted to Camp Director in my third summer to provide oversight and assistance to the Core Leaders and Camp Counselors associated with the Jr. High ministry. In charge of over 200 junior high aged campers during the summer. I learned valuable skills in conflict resolution, motivating teams and meeting stated corporate objectives. I also was involved in planning the daily schedules of all 200 children as well as adjusting this schedule to fit daily issues that arise.