It Support Technician
Current- Providing technical assistance and troubleshooting for a large user base.- Ensuring smooth operation of computer systems and networks.- Managing and maintaining WatchGuard firewall systems.- Managing Datto backup solutions for data protection.- Troubleshooting backup failures and resolving issues.- Managing user accounts and licenses in Office 365, as well as supporting Office 365 applications.- Documenting IT procedures and configurations.- Collaborating, and communicating effectively with colleagues.- Staying up to date with technological advancements and best practices.