Daniel Cooper Email & Phone Number

Ottawa, Ontario, Canada

Providing exceptional Patient care at all times. Accountable to the Pharmacy Manager for the delivery & development of all Professional services, together with exceeding store deliverables (KPIs) agreed with Head office. To actively lead the development of instore Professional services & mentor/support the pharmacy team in promoting and operating these services. Monitor and co-ordinate the Pharmacy professional training of pharmacy team members. Help to co-ordinate and support the induction of new Pharmacy team members. Drive personal development by fully contributing to own performance review and development plan Support the recruitment process when the need arises, including involvement with interviews as appropriate for Pharmacy staff. Ensure the timely and accurate submission to the Pharmacy Manager of all professional pharmacy information required by Head Office. To help facilitate the planning and organization of the Pharmacy store team to provide high standards of professional customer service and completion of operational tasks. Ensure all Pharmacy stock ordering and control procedures are consistently followed. Ensure adherence to all legal & professional requirements throughout the business, carrying out reviews, audits and appraisals to meet professional standards. Monitor Pharmacy professional presentation standards throughout the store and ensure the Company standard is delivered. Help and support the store standards audit process and the resulting action plans. Undertake any other duties appropriate to the post, as agreed by the Pharmacy Manager.

The quality of medicines supplied to patients Ensuring that the supply of medicines is within the law Ensuring that the medicines prescribed to patients are suitable Advising patients about medicines, including how to take them, what reactions may occur and answering patients' questions. Supervise the medicines supply chain and ensure pharmacy premises and systems are fit for purpose Advise other healthcare professionals about safe and effective medicines use, and safe and secure supply of medicines Respond to patients' symptoms and advise on medicines for sale in pharmacies Provide services to patients, such as smoking cessation, blood pressure measurement and cholesterol management Supervise the production and preparation of medicines and assessments of quality of medicines before they are supplied to patients from pharmaceutical manufacturers.