Daniel Cooper Email & Phone Number

Cranfield, Bedfordshire, United Kingdom

• Ensure Pan European Experience quality KPI’s are communicated, managed and achieved via Nissan Europe Functions and Markets
• Responsible for deployment of Customer Experience quality KPI’s in Nissan Europe by Function and by Market, building Customer Experience ownership at all levels
• Propose and manage implementation of process and activity improvements to Customer Experience Quality via Nissan Europe Functional teams
• Escalate high priority Customer Experience issues to senior TCS management
• Identifying positive Customer Experience communication opportunity to TCS management
• Ensure Experience Quality concerns identified, reported and triaged based on Customer Experience impact

Coventry, United Kingdom

• MSX International is the leading global provider of outsourced business solutions for the automotive industry. We have the hands-on experience of automotive best practices, the state-of-the-art technology and the.
• Identification and collation of key data from both internal and external sources
• Analysis of data, identifying key opportunities for parts sales growth at both National and Dealer levels.
• Collect and provide market intelligence and analysis to assist formulation of current and future parts sales strategy.
• Impentation of reporting suite for various commerical programmes using Tableau.
• Provide ongoing analysis and reporting from all Programme channels and activities

Colchester, United Kingdom

MSX International is the leading global provider of outsourced business solutions for the automotive industry. We have the hands-on experience of automotive best practices, the state-of-the-art technology and the in-depth information to boost company efficiency and profitability. Produce weekly and monthly metrics to support achievement of MSXI business.

Cranfield, Bedfordshire

• Field Quality Assurance – Campaign Management
• Producing cost estimations (provisions) for recall/service campaigns and pre-delivery modifications.
• Supporting with cost recovery negotiation with suppliers for costs incurred in recall/service campaigns and pre-delivery modifications.
• Monitoring and reporting the key performance indicators.
• Producing a quarterly report to the finance department to report on the reconciliation status of the financial provisions
• Assisting the sales and marketing department in creating goodwill packages for customers.

Ba (Hons) Business, Business, 2.1

Education record