Daniel Cooper Email & Phone Number

Cranfield, Bedfordshire, United Kingdom

•Ensure Pan European Experience quality KPI’s are communicated, managed and achieved via Nissan Europe Functions and Markets •Responsible for deployment of Customer Experience quality KPI’s in Nissan Europe by Function and by Market, building Customer Experience ownership at all levels •Propose and manage implementation of process and activity improvements to Customer Experience Quality via Nissan Europe Functional teams •Escalate high priority Customer Experience issues to senior TCS management •Identifying positive Customer Experience communication opportunity to TCS management •Ensure Experience Quality concerns identified, reported and triaged based on Customer Experience impact •Confirm countermeasure actions are appropriate via cost benefit analysis •Provide both upstream and downstream reporting as required •Prepare analysis/presentation material for Monthly/Quarterly Quality reviews

Coventry, United Kingdom

MSX International is the leading global provider of outsourced business solutions for the automotive industry. We have the hands-on experience of automotive best practices, the state-of-the-art technology and the in-depth information to boost company efficiency and profitability.The main purpose of the Business Analyst role is to collect, collate and analyse various internal and external composite data, with the aim of identifying and prioritising parts sales growth opportunities at National and Dealer levels.•Identification and collation of key data from both internal and external sources•Analysis of data, identifying key opportunities for parts sales growth at both National and Dealer levels.•Collect and provide market intelligence and analysis to assist formulation of current and future parts sales strategy.•Impentation of reporting suite for various commerical programmes using Tableau. •Provide ongoing analysis and reporting from all Programme channels and activities•Focus at all times to achieve nationally set KPI and revenue and profit growth objectives•Assist in the building of MSX programme tools – ensuring on-going correct usage and fit for purpose•Direct communications link between programme activity and client management •Attend and contribute to regular programme meetings•Ensure effective communication and feedback at all times with: Head Office, MSX Programme Management and MSX Support Functions•Ensure timely and accurate reporting as per programme requirements•Attend other meetings as required, providing results, feedback and market intelligence

Colchester, United Kingdom

MSX International is the leading global provider of outsourced business solutions for the automotive industry. We have the hands-on experience of automotive best practices, the state-of-the-art technology and the in-depth information to boost company efficiency and profitability. Produce weekly and monthly metrics to support achievement of MSXI business objectives. Provide close support to the Operations Manager in delivering beyond customer expectations. * Production of weekly and monthly KPI reporting using MS Excel* Migration of data queries from MS Access to SQL* Query MSX database using MS Access and SQL scripts to collate data for reporting * Proactively carry out studies to understand KPI target threats and create summaries for Operations Management review and client review * Play a critical role in administrating our SMARTconnections web based document management portal * Administer reporting quality system (IQR) ensuring timely delivery * Liaising with other stakeholders to identify problems and gather suggestions for improvements * Developing new standard reports to customer and internal specifications for timely delivery * Creating and designing new internal processes * Review / approve reports for quality assurance before final submittal to end customer * Take part in internal, external meetings and presentations providing key input for business decisions * Substitute for Operations Manager if required

Cranfield, Bedfordshire

Field Quality Assurance – Campaign Management•Producing cost estimations (provisions) for recall/service campaigns and pre-delivery modifications.•Supporting with cost recovery negotiation with suppliers for costs incurred in recall/service campaigns and pre-delivery modifications.•Monitoring and reporting the key performance indicators.•Producing a quarterly report to the finance department to report on the reconciliation status of the financial provisions•Assisting the sales and marketing department in creating goodwill packages for customers.•Producing a quarterly status report of recall/service campaigns and pre-delivery modifications to the Japanese Authority.•Supporting the sales and marketing department in conducting a survey upon customers to understanding their feelings during the recall and service campaign process.•Aiding with the development of a new information system to support in the deployment of recall/service campaigns and pre-delivery modifications.•Producing standard operation documents for my set tasks and providing training to the new industrial placement on the set tasks that they took over.Supplier Warranty•Monitoring and reporting on departmental objectives and key performance indicators.•Aiding with warranty cost recovery negotiation with suppliers.•Supporting with new model launch taskforces.•Systems support and development.•Warranty claim validation.•Warranty data analysis.Warranty Management•Warranty cost management reporting.•Monitoring and reporting on the warranty cost against sales turnover ratio of Nissan in Europe.•Producing the Warranty Steering Committee presentation.•Monitoring and reporting on the warranty claim reimbursement to national sales companies.

Ba (Hons) Business, Business, 2.1

Education record