Daniel Corey Email & Phone Number

Greater St. Louis Area

• Responsible for growing commercial kitchen ventilation products by 19% in 2018; produced $3.6M net profit on $6.1M total sales for product line and secured the largest single equipment order in Star Manufacturing’s.
• Managed and led 5 Sales Representatives and 9 Technical Support ventless product employees across North America.
• Contacted new accounts to follow up on product performance; offered new product releases to existing accounts.
• Formulated and maintained useful target list of potential customers; identified qualified customers, located the decision maker, and obtained meetings creating strong partnerships across the markets.
• Maintained strong communication with the VP, Regional Mangers, Engineering Department, Marketing Department, Sales Department, consultants, design dealers, customers, etc.
• Provided technical and application assistance to Foodservice Consultants in order to influence their design and specifications.

Greater St. Louis Area

• Provided sales training on product features, benefits and competitive advantages to Sales Managers and Representatives.
• Handled customer service and technical inquiries from largest accounts; worked with sales team on securing, managing,and growing new customer accounts.
• Worked closely with early adopters of products to acquire feedback and shape the direction of new products.
• Managed 70+ Ventless Manufactured Products; supervised and led 5 Manufacturing salary & hourly employees.
• Actively participated in team-based problem solving and continuous improvement initiatives using the Kaizen processimprovement.
• Reviewed blueprints, product specifications and schedules in order to successfully design and layout kitchen systems.

Greater St. Louis Area

• Selected as Interim National Service Manager for all Star Manufacturing brands due to the Company’s past National Service Manager performing a leave of absence.
• Managed and directed Company’s 6 primary brands; supervised, coached, and trained 14 Technical Service Support Representatives.
• Middleby Corporation acquired Star Manufacturing; spent 6 months in Verdi, Nevada providing technical leadership, support and training to Middleby engineering and manufacturing departments and teams.
• Performed extensive travelling; relied heavily on for supporting technicians with troubleshooting above technician level expertise.
• Collaborated with National Director to develop department budget and revenue projections.
• Investigated and resolved issues to meet customer expectations, while minimizing cost impacts to the company’s profit margin.

Greater St. Louis Area

• Obtained CEFSA Master Technician status; recognized as the most productive and competent team leader in the Technical Service Department.
• Instrumental in providing expert technical support to field service technicians from service providers performing warranty service; handled 100+ calls per day.
• Displayed excellent verbal and written communication skills when troubleshooting, providing resolutions, and documenting all issues and service requests.
• Designated as Lead Support Representative; travelled on site to resolve escalated client technical issues that were unable to be fixed by 3rd party service providers.
• Created new technical guides and articles for Star Manufacturing’s internal knowledgebase system and other Support Representatives.
• Handled multiple PC applications simultaneously; communicated technician and customer feedback, trends and issues to the team and leadership.

Greater St. Louis Area

• Assigned Technology Team Leader for Wells Manufacturing and Start Manufacturing merger; led 7 Engineers, 2 Design Drafters and 1 Administrative Assistant.
• Provided technical assistance and troubleshooting in resolving design, operation and maintenance problems; contacted internal and external experts as required.
• Provided certification support for Underwriters Laboratory including product compliance testing to UL 197 safety standard and for gas appliances in accordance with AGA standards.
• Instrumental in product benchmark testing; developed and evaluated new products to ANSI, UL and AGA standards.
• 100% of products developed passed accuracy audits and were accepted by UL.
• Managed multiple project scopes and met 100% of project schedules and deadlines.