Daniel Corsini Email & Phone Number

United Kingdom

London, England, United Kingdom

Responsible for the management of UK & Ireland Cluster onsite IT I&O operations, ensuring the delivery of all services dedicated to the support of on-site users and provision of the infrastructure for running JTI business, such as on-site technical infrastructure maintenance, end-user operational support, distribution of all IT equipment and network onsite.

Weybridge, Surrey, United Kingdom

• Responsible for overseeing the support provided by the IT services team to ensure prompt resolutions of reported incidents and continuity of service to support business operations. Working in collaboration on projects.
• Project Management - Deploying over 300 windows-based tablets to an internal salesforce. I was involved throughout the project from Budgeting, Purchasing, Deployment, Communication with key stakeholders and.
• Supplier relationship management – I have built strong relationships with key IT suppliers to gain better pricing and availability of IT equipment.
• Managing the Service delivery team.
• Managing monthly spend
• Work with senior management

Weybridge, Surrey, United Kingdom

• This role involved working with both local and global resources to ensure the smooth running and operation of local servers, workstations, printers, VOIP, network infrastructure and specialist IT equipment. Supporting.
• Actively communicate with all levels of business during incident resolution or service delivery
• Demonstrate a positive attitude toward the continual improvement of service levels to the business Technical Infrastructure
• Perform regular checks ensuring both Video Conference suite and Audio Visual are operational
• Ensure that all incidents that may fail SLA are escalated in a timely way Service & Change Management
• Ensure all requested services are delivered to SLA or to customer-managed expectation

Surrey

• Installing and operating Windows desktop and server operating systems. (server 2008, 2012 & 2012 R2)
• Procurement of IT hardware, software and maintenance products & services.
• Responsible for networking, design, installation and maintenance services.
• Supporting users and network administrators over the telephone and by email.
• Maintain the companies network infrastructure.
• Networking and providing support for Windows issues.