Daniel Cotter Email & Phone Number

London, England, Gb

London, England, Gb

London, England, Gb

Melbourne, Victoria, Au

Managing, supporting and contributing to numerous projects for the Magistrates court and team initiatives.Concentrating on delivering solutions and advice to the business through data gathers, consultations andcoordinating works. My skills in Microsoft Office 365 meant I introduced cloud-based solutions and excelformulas to effectively consolidate data provided from over 40 different sites. I earnt greater responsibilityby taking ownership of several projects. I am valued for my tenacity in the delivery of assignments and myunderstanding of business requirements. Supporting Windows 10 and Office 365rollout project Ownership and coordination of MFDconfiguration changes State-wide Ownership of outage scheduling andcommunications for PABX and Carrierworks Ownership in implementing, andmaintaining and developing Agile projectand ticketing system (Jira) Tasked with providing better ways ofworking using Office 365 tools such asSharePoint, Distribution lists and teamcalendars Supporting File and Print servercentralisation project (Auditing) Tasked with writing recommendations inimplementing asset management andWAP security policies Coordinating and supporting office refurbworks (Networking and desktopinstallations) Network performance troubleshooting 4G connectivity and VPN support Bespoke application support Facilitating judiciary and corporatedesktop support

Supporting the London user base from within a busy IT team. Working with many technologies including Cisco, VMware, VNC, AD, EMC and more.• Front office/back office support• SCCM/WSUS/WDS deployments• Active Directory, Exchange (PowerShell),• SFB account/mailbox creation and management• Windows 10/Office 16 testing and rollout• Remote/VPN support (Citrix remote access, RSA tokens)• iPhone and Mobile Iron management• Desk phone management (CUCM)• Canon and Kyocera Printer support• Support of oil industry specific programs• Working on a ticket logging system (Sysaid)• Security and antivirus tools Symantec AV/Mimecast• Laptop and desktop hardware support• Inventory management• Meeting room support (Polycomm, Clickshare)Working in a corporate environment supporting over 200 devices with a focus on customer service.I was valued for my effectiveness with managing a task from start to finish along with my enthusiasm for the role. Working in a team of five assisting with passing on knowledge to assist each other along with the creation and management of team documentation. I found I enjoyed learning the different technologies and projects I was introduced to.

London, England, Gb

Working on a support and project service desk required me to quickly learn and understand bespoke systems and client data to provide assistance and guidance to clients and account support teams whilst then delivering detailed briefs to the development team. Working to provide reporting tools, new functionality and graphical improvements. Personally managing the requests of twelve different account teams requires me to show exceptional time management and organizational skills as well as demonstrate excellent customer service skills. I feel that I have had significant exposure to work in a project management role. Scheduling development time and managing resources is another role which I have experience with. Helping to manage developer’s estimations, prioritising and ensuring resources are optimised within strict deadlines and providing regular update communications to help the management of the clients’ expectations.

Zurich, Ch

Working within a team of three to administrate UBS applications to back and front office staff.Duties included: • Administrating over 40 UBS developed applications • Browser based active directory• Following, creating and reviewing documentation• Liaising with 3rd party application company’s and other support teams• Working on a ticket logging system (ServiceNow)• Application Reconciliations• Issuing users Windows 7 & XP logon cards• Providing support to new joiners Working as a contractor for CACI I provided application access in production and testing environments to business users from UBS wealth management. Working on a ticket logging system I worked under a service level agreement to ensure timely completion of tasks and incidents, supporting access i.e. configuration issues and password resets.

• Periodic Stock takes and pricing• Purchase and sales Invoice entry• Account reconciliations• Using in the cloud Accounting system - Xero• Payroll data entry• Bank data entry and reconciliation• Website development including SEO

• IT Support – computers and peripherals• Online Visibility including Social network media development• Local Marketing• Liaise with customers and potential customers• Meet with other franchise• Database development for key business performance data in MS Excel

Nr Banbury, Oxon, Gb

A comprehensive training scheme providing core skills in; • Computing – Networking and operating systems including Windows 7, Windows Sever 2008 R2 & Active Directory Skills• Communication skills• Customer Service skills

Level 3 Advanced Apprenticeship For It, Software, Web & Telecoms, Professional Competence For It And Telecoms

Level 2 National Diploma, It Systems Support