• Manage the Medical Records department at the Texas Diabetes Institute.• Manage the help desk for the FollowMyHealth/ MyChart application.• Manage several IT-related projects associated with medical records, including Patient Online, Electronic Consents, and the Health Information Exchange.• Process incoming Release of Information requests promptly.• Ensures that payroll is accurately prepared and processes payroll bi-weekly.  • Adheres to budget guidelines and assists with the annual department budget.• Keeps personnel records accurate and maintained according to regulations and company policies.• Facilitates new hire process.• Organizes education programs and training sessions.• Hires, trains, evaluates, disciplines, and terminates departmental associates following the company’s Human Resources Policies.• Processes/files worker compensation and leave of absence requests.* Ensures that all patient information is kept confidential.

• Served as Team Leader for a department with 19 employees.• Assisted in managing the following departments: Medical Records, Business Office, Admissions, ER Registration, and PBX Telecom.• Ensured all medical records were scanned and available in the EMR by the next business day.• Performed timely analysis of incoming medical records.• Implemented goals that reduced the number of deficient medical records by over 80%.• Processed the Release of Information and Audit requests promptly.• Maintained friendly working relationships with hospital staff and physicians.• Coordinated cross-training between departments to ensure proper staffing at all times.• Presented and submitted reports regarding progress to various hospital committees.

• Assisted physicians in the completion of their medical records.• Analyzed Medical Records and incoming documentation for deficiencies.• Scanned medical records onto the imaging system.• Filed documents and charts as required.• Quality checked electronic medical records for quality and accuracy.

• Responsible for recording, tracking, and reporting on patients during peacekeeping missions in Bosnia.• Responsible for moving patients, including urgent care patients, between medical facilities throughout Europe.• Worked as an assistant supervisor in Outpatient Records Room with 8,000+ records.• Responsible for training new personnel.• Trained and experienced in customer and patient relations.• Responsible for processing and preparing all records for JCAHO.• Greeted and directed incoming patients upon visiting the clinic.• Successfully enrolled thousands of active duty, retirees and family members during the implementation of TRICARE.