Tasked with becoming the NextGen EHR resident expert and the clinical systems administratorTier I, II, and III level support for all clinical applications, Windows networking, Windows servers, Active Directory, and Microsoft 365 applications.Systems administrator for Zoom enterprise telecommunication management solution Liaison between IS department, clinical staff, and software vendors for troubleshooting and software upgrades Facilitated the training of clinical new staff on operational workflows Rightfax enterprise suite troubleshooting and proactive systems administration. Responsible for learning organizational business requirements and clinical workflows to facilitate the smooth transition from NextGen to EpicProvided “translation” of Epic terminology and project expectations while working directly with OCHIN (Implementation Vendor) and the health center leadershipReviewed, interpreted, and completed project documentation. To include the project scope, charter, schedule, requirements, technical feasibility, and high level milestones

Tasked with business continuity and troubleshooting of production Radiologist reading workstations. All modalities, including Mammography.Provided direct tier II level support to clinical professionals. Systems administrator and point person for Viz.ai neuro suite. Advanced AI algorithms for early detection of large vessel occlusion, cerebral hemorrhaging, subdural hemorrhaging, and cerebral aneurysms. Systems administrator for GE PACS software suite. Including data archiving, windows software updates, GE software updates, and backend software processes. Responsible for updating, testing, and implementing the Radiologist reading workstation Windows image.Troubleshooting and replacing hardware for Radiologist reading workstations. To include Nuance PowerMics, PC’s, and Barco diagnostic quality monitors. Responsible for the EHR imaging integration with Cerner Soarian. Liaison between the IS Department, Radiologist imaging group, clinical leadership. Assuring system uptime maintenance and rapid, consistent issue resolution.

Tasked with becoming certified in Beaker Clinical PathologyIntegrated Foundation Medicine's instance of Beaker with Epic's orders and results anywhere networkExtensive Beaker clinical build pertaining to the ordering and resulting of genomic profiling assays based on next-generation sequencing technology for solid tumors, hematologic malignancies, and sarcomasLead Epic analyst for the troubleshooting of Epic Bridges HL7 Interface issues during functional, unit, and integrated testing

Supported and administered the technical the day-to-day operations of a Radiology organizationLead analyst for Radiant and Epic troubleshootingLead reporting analystManaged correspondence for radiologist reporting workflows and monitored stat read requests, urgent and unexpected findings, and physician to physician communicationsUtilized the QDOC RIS to enter prior radiology orders and link them with prior images in Agfa ImpaxPerformed quality assurance operations on the vRad Radiologist groupMerged patient studies and discrepant chartsDeveloped an SQL database to streamline the process of physician-to-physician correspondenceActed as the on-site contact for all IT related incidents

Extensive Radiant build to included: Navigators, Flo sheets, Procedures, Reporting, Security, User build, profiles, scheduling build, questionnaires, rules, workstation settings, system definition settings, category lists, smartext, order sets, and customized menus/activities.Extensive Radiology workflow analysis and corresponding system configuration.Responsible for the design and development of innovative analyses to support prioritized business needs.Developed and prepared reports to monitor and evaluate performance measures and trends.Analyzed and improved existing analytics and mining tools and reports.

Extensive Radiant EMR build to included: Navigators, Flo sheets, Procedures, Reporting, Security, User build, profiles, scheduling build, questionnaires, rules, workstation settings, system definition settings, category lists, smartext, order sets, and customized menus/activities.Lead reporting analyst responsible for mining data and data analysis relevant to senior management's decision making processesResponsible for the design and development of innovative analyses to support prioritized business needs.Developed and prepared reports to monitor and evaluate performance measures and trends.Analyzed and improved existing analytics and mining tools and reports.

Radiant project build analyst for the implementation of six Medical Centers. Participated in all phases of the Radiant project from discovery to daily operations. Radiant team reporting lead. Responsible for gathering business requirements from Radiology leadership and converting those requirements into usable metrics for improving operational efficiency.Tasked with teaching and mentoring junior staff members on advanced Epic Radiant technical processesGained further knowledge of how Imaging departments work and formed strong customer relationships through on-going operational support. Participated in project wide discussions regarding the interaction of Radiant with all other Epic integrated modules. echnical exploration and development of an Interventional Radiology suite.Other assignments included; the use of Content Manager for data courier packages, bridges HL7 message troubleshooting and message resubmission, working closely with the PACS team to ensure medical record accuracy, advising on the selection of an enterprise VNA, thinking outside of Epic norms to find solutions to problems, daily on-call support, Radiant data conversion, Radiant charge testing, on-site go-live support and working closely with other Radiant consultants to solve complex problems.

Created and managed all project responsibilities of an Epic Radiant project implementation with an existing Epic EMR base build already in place.Advised on the build and technical implementation of the project during the initial build phases.Integrated owner for data courier and change control.Extensive Radiology workflow analysis and Radiology departmental relationship building.Guided the project through major scope decisions, interface development, and vendor communication.Shared build responsibilities to include EAP Procedure build, DICOM, Peer review, Electronic protocoling, Data Courier, Desktop Integration, and Interfaces developmentUndertook a GE to Epic Radiant Mammography discrete data conversionPerformed in-depth workflow analysis, data collection, report details and other technical issues relating to EpicFlexibly work with Operations and the team to facilitate application change and improved clinical workflows Defined organizational needs for IS design and development. Developed a multitude of IS solutions.Served as a leader, facilitator and change agent in the design and implementation for new uses of the EPIC application.Collaborated extensively with various departmental leaders, end users including physicians, IS staff and vendor implementation staff in design and implementation.Participated in the development of measurement, monitoring, and evaluation of overall system performance, clinical utilization and achievement of clinical outcomes that were linked to IS processes.

Extensive EPIC build to included: Navigators, Flo sheets, Procedures, Reporting, Security, User build, profiles, scheduling build, questionnaires, rules, workstation settings, system definition settings, category lists, smartext, order sets, and customized menus/activities.Built a custom GE Centricity PACS/EPIC Radiant integration. Through the manipulation of GE Centricity PACS installation files and GE Extend software, Radiologists were able to open a study in Radiant directly from the GE PACS, and vice versa. Lead analyst for the installation of an enterprise wide Radiology voice recognition solution.Extensive Radiology workflow analysis and corresponding system configuration.Orders interface HL7 specification review and refinement. Testing and troubleshooting of HL7 interfaces. Expert knowledge of HL7.

Responsible for creating HL7 interface specifications for all Radiology related systems.Radiology inpatient and ambulatory workflow discovery and Radiant build validation sessions.Creation of multiple custom Radiant INI import spreadsheets and subsequent import through chroniclesResponsible for the project management of HL7 historical results conversion and transition of the radiology interface architecture from the legacy RIS to EPIC RadiantNew version training update to EPIC 2012 (Denali)Developed a new facility structure for the UC Davis Radiant implementationProvided master EPIC knowledge and extensive consulting to UC Davis Radiant project teamConsulted entire project team through the Radiant certification processProvided training classes to the Radiant team on complicated EPIC build and in depth technical processes

18 Months of extensive EPIC Radiant build experience. Built an entire radiology facility structure from the ground up.Extensive experience and expertise with many EPIC modules. Proficient with EPIC Cadence, EPIC Chronicles, EPIC Optime, EPIC reporting, EPIC Order management, Eppicare inpatient, EPIC ADT, Hospital billing, EPIC Dicom management, HL7 interpretation, and EPIC Bridges interfaceh troubleshooting. Played a critical role in a 24/7 facility wide EPIC go-live.Intimately involved in the initial EPIC Radiant discovery phase. Worked with EPIC model system, EPIC go- packs, SME’s, Radiology directors, and EPIC staff to ensure all build was accurate and complete.Worked to create dedicated HUGS infant security zones that ultimately lead to greater infant security. Updated the new HUGS server to Windows 2003 Service pack 2. Installed and configured the HUGS reporting functionality on the new server. Worked with IIS, HTML, and ODBC to bring html reporting GUI back online.Management of the QS fetal monitoring system included temporary files, miscellaneous files, setup defrag schedule, and reorganized directory structure on QS server after a low disk space error was noticed. Retrieval of missing QS patient data for TCHAP to avoid any future legal ramifications.Worked with Scottcare cardiovascular software to mitigate continuous application crashing issues by implementing Anti-Virus exclusions, server maintenance tasks, log file administration, switching off hibernation mode, editing of concurrent TCP/IP connections, and editing of resource availability.Upgraded Pandora SQL database reporting to tool to version 7.0.06 on both SQL server and clientsInstalled and repaired multiple HOSPIRA barcode printers for use with bartender software and PCS infusion pumps as well as administered Seagull licensing application. Upgraded REDOC SQL server client to SQL 2005.

Tier II help desk technician responsible for end troubleshooting and administration of healthcare systemsUpgraded and repaired hardware on a variety of Dell desktop computers and laptopsResponsible for physical repair of HP and OKI printers as well as system wide server 2003 administrationSystems analysis of hands free PC entry solution deployed in patient treatment areasAdministered system wide digital document sending and direct printer to email solutionManaged the inpatient software/hardware deployment that converted the hospital from charting to digital recordsFrequently traveled to remote locations in Germany to provide optimum customer support Lead technician responsible for a smooth transition from username password access to smart card logonPlanned and scheduled the installation of new or modified hardware/softwareResponsible for the daily upgrade and configuration of the hospital wide PC ghost imageWorked with software distribution tools and mechanisms such as SMS and Microsoft Windowsb UpdateEnsured customers received current versions of supported software as they became availableOptimized the functionality of systems and diagnosed failed systemsWorked independently to load and maintain manufacturer-supplied software on CPU's throughout the commandFollowed U.S. Army technical standards, techniques and procedures for using vendor-supplied softwareImplemented modifications to software systems which interface between users and the operating systemsConfigured CISCO networking equipment to provide end users with reliable connectivityCreated written policies and procedures to aid future technicians in performing their jobs effectivelyWorked directly with vendors to troubleshoot and upgrade systems hardware, software and latest drivers

Administered a diverse systems environment consisting of NT Server, Microsoft exchange server, Internet information Server, Windows Server 2000/2003 and Unix based systemsIntegrated hardware and software components within systems environmentMonitored and fine-tuned performance of the systems environmentAnalyzed system requirements in response to business requirements, risks and costsMaintained, monitored, and performance tuned the backup and recovery of databasesFacilitated the implementation of new or modified hardware, operating systems and applications softwareManaged accounts, network rights, and access to systems and equipmentManaged system resources including server performance, capacity, availability, serviceability and recoveryResolved hardware/software interface and inoperability problemsEnsured systems availability functionality, integrity and efficiency Managed the installation and integration of system fixes, updates and enhancementsPerformed log file analysis, system and data backup procedures, operating system fix installations, disaster recovery procedures, and system troubleshooting

Wrote and distributed systems analyst approved troubleshooting procedures for multiple hospital systemsEnsured quality customer service and technical assistance for users in person and via SMS remote controlGained advanced knowledge of Providence's computer systems, file structures, and data storage hierarchy Administered backup operations, system reboots and other necessary system maintenanceWorked effectively as a Providence team player through cooperation, collaboration and communicationRegularly performed tier one and two vendor contact and vendor support for multiple hospital systemsTook the operations leadership role on many system downtimes and scheduled upgradesProvided backup reports and data retention statistics to SIS team members in OregonSole database administrator of the operations shift database Managed user accounts and directory structures in an Active Directory/Windows 2000 environmentPerformed duties independently by applying a thorough knowledge of procedural and process guidelinesProvided tier one and tier two customer support for over 3,500 users in the Alaska Region