Created the business case for our small business digital banking platform and received executive buy-in for the program. Lead the inception, planning, and design for the small business digital banking platform with over 10,000 users. Built out the SMB Digital Team, program roadmap, and prioritization for MVP release and kicked off development of the new platform.

Digital Banking Product Manager, specializing in retail and small business digital banking.Spearheaded the business case and received executive buy in for a new digital banking platform for both retail and small business customers. Currently help manage the implementation and launch preparations for the custom retail platform with over 30,000 users. These platforms enable best in class cloud technologies, improved UX/UI and enable a new revenue streams for the bank. • Created and continuously revised a customer centric product roadmap encompassing new products and current feature improvements including a custom user interface for both the mobile and digital banking platform, enhanced security, multi-factor authentication, and a more advanced money movement platform• Worked cross functional with all areas of the bank such as IT, legal, compliance, operations, PMO, and marketing to facilitate project improvements and achieve buy in for day to day operations and change management • Consistently revise and streamline processes for efficiency, accuracy, scalability, and customer experience to shorten Service Level Agreements (SLAs) or automate manual processes

Part of a dynamic PMO with a vast portfolio of projects, including operational processes and tools, branch improvements, lending tools and systems, new banking products, and operational efficiencies in process improvement. PMO regularly reports to the Executive Management Committee.Lead IT Project Manager for the integration of JGB Bank ($530MM) for all non-core applications, systems, and IT processesProvided end to end project implementation for multiple business system upgrades, responsible from requirements to execution and business sign offDirect liaison between business department heads and IT/Vendor implementation teamsReview and consult on possible business solutions to help determine and meet specified requirements

Completed an end-to-end implementation of the direct banking model touching many channels, through requirements (business and functional), testing, deployment and production validationCoordinated the design, implementation, and support for all modules of Mobile Banking and Remote Deposit Capture applications, deploying to clients through the Apple App Store, Google PlaySuccessfully managed multiple third party vendors in order to execute and deliver a complete product for the consumption of clients

Implemented the TIAA-CREF Application Portfolio into a web based repository utilized for Change and Incident management, disaster recovery tracking and preparation and access controls through Information Security Designed, tested and oversaw implementation of improvements and code fixes to the platform hosting the portfolio (Service Now) while ensuring data accuracy and consistency Created process design, change configuration and data validations to advance the abilities to become an instrumental piece of IT Management