Director of Influence Communication. We are trusted advisors in corporate communications, issues and crisis management, media relations, stakeholder and community engagement and content creation. We provide advice, counsel, and consultancy services to our clients in corporate, government, and not-for-profit sectors when they want to exercise influence, dial-up attention, or quieten corporate noise. Insightful. Relevant. Impactful.

A new breed of consultancy that helps organisations understand why they are in business, their Customers.Focus on exploring the customer journey to develop clear pathways for the company to better connect and maximise interactions with customers. Delivering an enhanced customer experience that exceeds expectations and delivers efficiency and great profit to the company. This builds a strong and sustainable company for the future.A key focus in these journeys is understanding how to transform existing environments into the modern world, not for technologies sake but in a meaningful way for the customer.As a consultancy we provide a variety of services; • Know your Customer; small engagement sessions, whole day workshops, integrated yearly programs and individual mentoring. • Customer Audits; customer profiles, journey mapping, customer value chain, effort score modelling, communication value assessments, data analytics.• Customer Strategy; Why, How & What of your business, customer centricity, decision making framework, whole of business approach, technology platforms and integration.• Customer Communication; marketing, PR, communications, channel approach.• Mentoring; developing individuals, identifying strengths, improving job satisfaction, relationship building, and customer mindset.As a consultancy we work collaborately with our clients to assess and evaluate their needs. We also manage the engagement process with third party experts when required. All programs are specifically tailored to you as the customer, and your customers.

Focusing on building relationships to help grow our clients and the JP Media business. Working with clients to better tell their stories and to maximise their brand. As a full service communication agency we are able to partner with clients to achieve better outcomes than by looking at elements in isolation. We focus on delivering strategic campaigns, digital platforms, engaged communications and experiences that help grow and sustain our clients’ businesses in a mobile-first, connected age.

Establishing the customer as the primary focus for the organisation. Ensuring a simpler and easier customer journey at a time that is very challenging in peoples lives. This will ultimately give greater returns to the organisation through efficiencies and increased customer spend.The role included:• Successful development and implementation of Sales Plans, Marketing Plans and Digital Business Strategy (DBS).• Strong Customer Experience Team performance, morale and cohesion• Collaborative working relationships with other areas of the business • Implementation of reporting systems relative to Sales, Marketing and DBS initiatives.• Design & implementation of CRM systems incorporating company processes and payments.• Revenue growth aligned to sales plan• Implementation of marketing strategies to drive pre-need sales • Increasing visibility within the funeral industry • Demonstrated improvements in response times and customer satisfaction measures• Implementation of customer feedback framework and reporting.

Focuses on the successes of the Digital Services environment within Beyond Bank Australia from a customer and business perspective. The roles primary focus is the successful achievement of the Digital Strategy deliverables into the operating environment. The role has strategic and operational responsibilities in the Digital Services division.The role included:• Implementation and ongoing management of the banking website including internet banking.• Ongoing development of the mobile banking app to continue to deliver new features.• Enhance the customer experience through the introduction of smart forms to simplify interactions.• Manage online campaigns in conjunction with the marketing team to maximise new business.• Implementation of new technology to manage customer interactions (live chat, social media, etc)• Ensure maximum uptime availability of all channels to ensure customer payments and interactions weren't impacted.• Ensure regulatory compliance across all platforms and payment channels.

Responsible for the strategy and implementation of the customer facing channels of the credit union. Ensuring that all channels operated seamlessly and with the greatest convenience for customers, whether it be a branch, atm, card or online payment.• heading up the group properties, leasing, procurement and transactional services department • assessing the expansion of the retail network and identifying the most suitable locations to enhance the business. Managing the new build and refit program for the network• developing and implementing the strategic direction of the Credit Union's sourcing/procurement, property services and transactional services • developing and managing the credit unions payments strategy, including atms, self service, online, mobile, card and third party• developing and managing the credit unions security protocol• budgeting, financial analysis and project management.