Daniel Craig Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

Responsible for updating, publishing and communication of the current flight schedule and for partner airline schedules.Conducting schedule analysis and development.Schedule optimization and validation.Providing support internally and externally for scheduling inquiries.Monitoring and analysis of key operational metrics.Supporting various operational groups and functions.

Toronto, Canada Area

Overseeing initial training and recurrent Training programs and delivery for Headquarters and in stations across the network.Development and delivery of core training programs, including operational systems, Customer service policies and procedures and regulatory based training. This included initial programs along with Operations Bulletins - training updates, and recurrent training modules.Planning and delivery of train the trainer programs / certification of trainers for all Customer Service related training programs / curriculum to trainers across the network.Conducting initial training programs and support for new destinations opening across the network.Ensuring proper documentation and logging of training records, and ensuring regulatory and recurrent training was kept current.Acting in a support / resource role for trainers across network.

Toronto, Canada Area

Conducting new hire training for all areas pertinent to the Customer Service Representative role.This included Check-In systems training, company policy and procedure, customers service as well as various regulatory programs. Trained groups typically ranging from half a dozen in size right up to 20+ participants.Conducting recurrent training for regulatory programs, and new training modules to existing staff members.Provided support and coaching to new hires, and acted as a good will ambassador - ensuring a smooth and comfortable transition into their new role. Providing support to existing staff on current and new procedures and initiatives.Developed and updated existing training materials to keep current with evolving policies and procedures.Documenting and filing all training records and ensuring all regulatory and recurrent training was kept up to date for all staff.Conducted initial training at new destinations and acted as support for training in all locations.

Toronto, Canada Area

Providing exemplary customer service and anticipating needs to an every growing and evolving clientele base.Checking in and boarding passengers, and ensuring a smooth departure and arrival process.Assisting passengers throughout the terminal and on the aircraft.Ensuring all necessary procedures and documentation was in place for all flights and ensuring all baggage was reconciled.Supporting colleagues and fostering a team environment.Supporting new staff as they transitioned from initial training.