● AWS Service Administration: IAM, Route 53, CloudFormation, ACM, CloudWatch, VPC, VPN, EC2, S3, RDS, Security Groups, and NACLs ● Linux system administration ● Make detailed notes on common processes and fixes to contribute to the team's knowledge base. ● Configure and manage monitoring systems such as Datadog ● Use ticketing software such as ConnectWise and Jira ● Automate common tasks using PowerShell and BASH ● Contribute to CloudFormation and Terraform templates and deploy them to AWS ● Windows Server (Core and Desktop Experience) 2012/2016/2019 administration ● Collaborate with cross-functional engineering teams ● Experience building, maintaining, and securing multi-region cloud-based systems.

● Manage Enterprise infrastructure on-premises and in the Cloud● CentOS /Ubuntu system administration and performance tuning● Automate common tasks using PowerShell and BASH● Deploy changes across the cloud and on-premises environments using Gitlab, Puppet● AWS Cloud Administration: IAM, Route 53, CloudWatch, VPC, VPN, EC2, S3, RDS, CloudTrail, Global Accelerator, ACM, ALB, Auto-Scaling, SSM, Security Groups, NACLs and many others● Create new production and test environments on AWS for the development team● Make detailed notes on common processes and fixes to contribute to the team's knowledge base.● Use ticketing software such as Jira and Zendesk● Configure and manage monitoring systems such as Zabbix and SolarWinds NPM● Windows Server (Core and Desktop Experience) 2012/2016/2019 administration ● Use Server manager to manage Windows Server infrastructure● Manage Sophos firewall and Extreme switches● Manage application control, IPS/IDS, whitelisting/blacklisting,● Create firewall policies and access control lists● Work on department objectives to increase Cybersecurity Maturity Model Certification (CMMC) score● Use VMware ESXI, XenCenter, and XCP

● Researched new solutions based on criteria set forth by the customer in the discovery process.● Performed High Level Security Analysis of new technologies and applications● Led planning, designing & implementation (setup and configuring) of new and existing application upgrades / enhancements ● Provided end user training on new implementations● Identified and escalated issues based on the project communication plan.● Created product system or implementation documentation● Created Knowledge Base Articles (How To's and FAQs)● Performed Application Life-cycle Management (ALM)● Created Executive Summaries● Created test plans for new applications● Compiled and Distributed Technical Status Reports● Collaborated on Governance Documents● Created Security Compliance (TAC 202) Documents● Resolved any application issues during the life cycle of the project.● Participated in cross-functional team meetings and provide technical support throughout the entire project life cycle.● Conducted Training Sessions for Projects Transitioning to Production:● Provided support for IT staff during transition into production.

● Provided in-person and remote support● High-touch care to prominent clients who required quick response● Tracked and recorded all activities, including symptom and solution history, billable hours, equipment and supplies, mileage, etc...● Provided configuration guidelines for Windows PC, Tablet, and Mac systems and provided break/fix repair of these systems for select clients● Contributed input to knowledgebase articles relating to troubleshooting and support of the client’s environment● Provided on-call support as needed● Assisted Networking staff with LAN and WAN projects and issues● Installed network cabling and networking devices

● Managed multiple client networks and infrastructure● Worked with clients to establish IT policies and procedures● Provided remote and on-site support variety of clients● Maintained good working relationships with clients● Documented all inventory and configurations● Installed software on client PC’s and servers● Installed printers and other devices● Researched price information for both hardware and software products● Managed licensing and certificates ● Managed Microsoft Active Directory for multiple clients● Created Active Directory user accounts, security and distribution groups● Configured and maintain group policy in Active Directory● Configured and maintain Terminal Servers and Remote Desktop Services● Managed email for clients that use Microsoft Exchange and Office 365● Created and assign work tickets by using ticketing software● Replaced hardware such as hard drives and RAM in client’s PC’s● Ensured proper backup solutions for client data using Veeam Backup and Replication● Installed and configure network devices such as routers and switches● Configured VPN tunnels, NAT, DHCP, DNS, Wireless Networks, Anti-Spam, Firewall Rules● Installed and configure servers to client specifications● Created and maintain virtual servers and clients using VMware and Hyper V● Administered Anti-Virus software● Performed risk assessments ● Assisted with the creation and implantation of disaster recovery plans● Evaluated client’s networks and recommend upgrades on hardware, software, or security improvements