Daniel Croissant Email & Phone Number

London, United Kingdom

I started at The London Clinic as their HR Systems Manager in February 2019. The primary focus of my role is to look for ways to continually improve the HR/Payroll System, iTrent and the Learning Management System, Cornerstone. I am also responsible for producing HR data using Business Objects as well as the inbuilt Cornerstone and iTrent reporting suites. My key responsibilities at The London Clinic are:• Identifying ways to develop both iTrent and Cornerstone. I have implemented and maintained a number of iTrent modules including Performance Management (appraisals), Insight Builder and GDPR. I have also managed the switch in Cornerstone from using curriculum to using certifications to manage our online training.• Extracting and analysing HR data. I have written more than 150 iTrent reports in Business Objects in response to ad hoc requests for data in addition to writing 20 reports which are automatically sent across the business on a scheduled basis• Maintaining the organisation structure on iTrent to ensure that it accurately reflects the structure of the organisation• Working with colleagues from Payroll and IT teams to manage upgrades of the HR systems to ensure that we continue to be on an update to date and supported version of both iTrent and Cornerstone• Creating PDF training guides as well as video guides produced using Adobe Captivate• Deliver face to face training to support managers and employees to fully utilise the HR Systems

London, United Kingdom

Working across a partnership of six organisations, including three London Boroughs, I manage a team of four Consultants and one Apprentice to deliver an effective payroll support service to 15,000 employees and 12,500 pensioners. This includes, but is not limited to:• Writing complex Business Objects reports including a report which produces interface files for the Civica Pension system as well as a report detailing the due diligence information required for a TUPE transfer.• Presenting regular updates to Council Directors at the iTrent Governance Board to detail the progress which has been made against key projects.• Managing the implementation of new payrolls and TUPE transfers. • Managing the 2018 Local Government election payrolls for three boroughs, using iTrent’s data conversion routines to enter employees and payments into iTrent.• Maximising the use of Employee Self Service and People Manager across the partnership to significantly reduce the number of paper payslips issued to employees. Targeting ‘hard to reach’ users such as employees based at schools and employees in front line services.• Developing members of the iTrent Business Operations team to increase their knowledge and experience in Business Objects, iTrent and Microsoft Excel. • Developing and improving processes such as a redesign of Kingston’s establishment control procedure as well as a process to document the more than 140 reports the team sends every month to ensure control and compliance with GDPR legislation. • Taking a key role in the management of the change control procedure to ensure that the integrity of iTrent is maintained. • Taking the lead on external audits, providing documents, reports and processes which demonstrate how the Business Operations Team complies with all relevant policies and procedures. • Managing the relationship with the partnership’s payroll provider including attending contract management meetings.

London, United Kingdom

Working first for London Borough of Sutton then for Royal Borough of Kingston following a TUPE transfer in a role which combines that of a System Administrator and trainer I was responsible for maintaining the iTrent system as well as encouraging our customers to use iTrent’s functionality to its fullest extent. This included, but was not limited to:• Training both on a one to one basis as well as to groups of more than 100 employees and managers. • Writing and sending communication regarding iTrent downtime to key stakeholders.• Testing new iTrent service packs in a non-live environment to identify the impact of fixes as well as to ensure that all areas of iTrent remain operational before the service pack is applied to the live environment.• Maintaining a number of iTrent modules including all aspects of Employee Self Service and People Manager, iTrent mobile, Learning and Performance Management.• Testing and reviewing new modules including Rostering, and Organisation Charting.• Providing detailed calculation of annual leave entitlements to employees and managers.• Understanding the terms and conditions of a range of employees including Local Government employees from different London Boroughs as well as employees who had been TUPE transferred from the NHS. • Maintaining system access controls including the creation and upkeep of function access, data access and roles within the iTrent system. • Reflecting TUPE transfers and restructures on iTrent, including through the use of large scale data conversion files.• Maintaining iTrent workflows to notify managers about tasks as well as to send alerts to various teams within the partnership to notify them about new starters and leavers.• In partnership with the Payroll Manager, creating a set of new pension schemes to reflect the 2014 LGPS pension changes.

London, United Kingdom

Working within a team of four, I helped to implement the iTrent payroll system across three boroughs, including all aspects of HR, payroll, Employee Self Service and People Manager within a period of eleven months. This included, but was not limited to:• Using the self service aspects of iTrent to drive organisational change, moving employees and managers from a culture of contacting HR in the first instance to being willing and able to complete tasks themselves.• Presenting detailed finance reports to Governance Board comparing the financial performance of the project against projections.• Producing a range of step by step ‘quick card’ guides to key iTrent processes which have since been a key part of our training materials provided to new starters.• Processing over a million pounds worth of invoices.

Bachelor Of Arts (Business Studies)

A-Levels, History, English Literature, Business Studies

Gcses