- Trusted internal consultant and adviser to executive board on developing and implementing Target Operating Model and embedding business change- Responsible for delivery of multi-departmental programs made up of direct and indirect reports on process transformation across a complex stakeholder environment- Oversee governance of capital expenditure on all resort productivity initiatives and chair several steering committees- From business case development to delivery, manage end to end implementation of workforce technology solutions to improve staff experience and efficiency- Developed and implemented organisational design blueprint for operational teams globally using spans and layers principles- Adopting Lean Six Sigma principles to create a training and coaching framework globally through a yellow, green and black belt philosophy

- Managed a wide range of program improvement initiatives through lead time reduction, cost reduction and reduced variability on several processes including recruitment and operations - Working with external consultants developed front line labour models to match supply with demand to re-engineer a multi-million pound cost base- Project managed implementation of new workforce planning system impacting several thousand employees within the UK including organisational redesign.- Delivered successful pilot in rolling out Lean Six Sigma training to operational managers- Ran multiple workshops with operational teams on problem identification and root cause analysis

- Carried out global benchmarking project on operating cost base across multiple business units, working with site divisional directors to provide insight and recommendations to the board.- Carried out diagnostics of all resort business review and budgeting processes across the company resorts and oversaw a program to streamline and make more insightful - Worked with technology on a successful proof of concept in moving towards a data Azure lake approach which has now been adopted by the business

- Supported group marketing director on multi-channel projects globally on business case creation and benefits tracking on new digital booking platforms- Business partnering to several directors by providing analytical insight for decision making on web traffic and conversion - Oversaw several business intelligent projects to harness and streamline improved used of data for marketing functions- Identified synergies in merger and acquisition opportunities and worked with M&A office to evaluate potential opportunities and enterprise values

- Redesigned and automated processes on financial planning and analysis activities for finance director across 8 countries- Reduced month end processes on cost accounting from 5 days to 1 day- Created a daily sales forecasting tool, profit outturn model and standardised reporting led to improved KPI understanding across all European divisions - Implemented successful project on streamlining all sale rebate processes with suppliers- Through process mapping and working with IT eliminated all manual reporting

- Workstream lead for SAP implementation across clothing business units- Business partnering a clothing business unit director and head of merchandising, providing financial support, analysis and control to support better decision making - Development of 5 year plans, forecasting and annual budget on a £400m revenue business- Evaluating new and current suppliers and financially managing third party relationships and contracts- Responsible for the royalty accounting process and involved in contract negotiations with character design agents and licensors.

- Multiple rotation roles in store operations, audit, finance, buying and merchandising