Daniel Crossen Email & Phone Number

I worked in Pendo, creating in-app training guides to drive product adoption and trial conversion. I ran frequent webinars and VLT's to increase client knowledge and reduce churn. I created and edited training videos for use in training guides.

I managed the company knowledge base. I consolidated product information and portrayed it in an easy to search manner to improve feature adoption.

I managed the company website and student online coaching programs. I uploaded content to the websites and update pages through both hand-coding (HTML, CSS, and PHP) and WYSIWYG techniques. I edited videos and audios for use on the website and online coaching programs. I assisted with social media coverage and tracking. I assisted in online marketing.

I managed the bills for a large profile of apartment complexes. I calculated bills for tenants based on usage and other factors set forth from the apartment manager. I answered tenant questions about their bills. I worked closely with billing companies and apartment managers to receive and send bills

I managed volunteer note-takers to work with students in classes. I answered phone calls and set up appointments for Counselors. I managed the files, database, and spread sheets. I sent emails to students. I edited books to be converted to audio files

I followed a daily task sheet and completed tasks in a timely manner. I managed detail-oriented tasks efficiently. I helped students and other teammates. I worked independently and in a team to accomplish tasks efficiently and in a timely manner.