President's Club 2023

President's Club 2022

Nuance was acquired by Microsoft in March of 2022• Oversee quality check process on hosted deal models to verify all inputs resulting in a 100% accuracy rate for quotes to customers• Spearhead collaboration between Sales Operations and Finance leads on monthly revenue forecasting, enabling the Enterprise Division to achieve their quarterly revenue goals for 3 consecutive quarters • Facilitate end of quarter report calls for all Enterprise VPs and the VP of Worldwide Sales ensuring all deals are processed correctly • Responsible for drafting, modifying, negotiating, and finalizing complex contracts with end customers and channel partners for Nuance Enterprise business units in North America • Partner closely with Enterprise Legal, Order management, Sales Operations, Technical Revenue Accounting and Finance teams on standard flow process and verify compliance with internal policies and external regulations• Own creation and maintenance of report to track the status of deals over $400k in Annual Contract Value for all Enterprise VPs, contributing to a 6-week faster negotiation period

•Lead client executive team meetings (C-suite and VP level) to establish a transformational business roadmap ensuring achievement of business goals, resulting in enhanced customer loyalty and driving an increase in ARR of over 500% versus last year•Implemented and designed sales forecasting reports and dashboards used to review company performance and present sales projections to the CEO and Head of Sales monthly, leading to improved forecast accuracy, enhanced sales productivity, and sales expense planning•Partnered with the accounting team to streamline the invoicing process which lead to an increase of $50k in on time payments, ultimately reducing our days sales outstanding•Maintained 100% customer retention while responsible for all aspects of renewals, including negotiations, preparing and presenting proposals, contract preparation and multi-year agreements•Facilitate live product demos for cross-sell and up-sell opportunities growing a portfolio of accounts by 87.5% ($800k to $1.5 million)•Achieved over 175% of revenue goals for 2020•Developed Salesforce reports on customer app usage and identified trends in mobile phone utilization, resulting in $65k in up-sell opportunities by the creation of IOS and Android apps•Improve operational efficiency of the support team by working with the CXO to implement a case management process, resulting in a decrease of 25% in case resolution time•Served as a liaison between internal team members and clients throughout entire engagement lifecycle spanning from Salesforce design, configuration, build, testing, deployment, and post go-live support for all customers

• Surpassed monthly quota by an average of 20% • Analyzed customer demand to properly forecast their future needs• Negotiated special pricing, returns, programs and other exceptions with the vendor• Processed customer orders accurately and timely by reviewing for precision, freight terms, transportation methods, pricing, technical specifications and other customer requirements• Researched and resolved vendor invoice variances and warehouse receipt discrepancies caused by price, quantity, goods/services receipts, freight and tax codes• Collaborated with suppliers, sales teams and shared services teams to troubleshoot and resolve invoice and claims exceptions within defined service level agreements

• Managed and promoted corporate events held at the University of New Hampshire football games • Assessed organizational desires and requirements in the hospitality tents• Delivered outstanding customer service through keenly listening to clients, incorporating suggestions, and resolving disputes when necessary

• Enhanced both leadership and accountability capabilities by supervising a crew of five employees • Achieved 100% customer retention rate year over year by precisely executing the customer’s specifics• Generated over $15,000 in sales each summer • Created spread sheets to forecast returning customer sales for the up-coming seasons

• Honed knowledge of the business activities by progressively assuming increasing responsibility in numerous roles• Attained patience and flexibility from working with family members on a daily basis • Helped organize financial records • Answered customer calls regarding current business and also potential new business

• Directed inventory analysis and corrected inaccuracy as required• Assumed full accountability in building harmonious relationships with large shipping companies, such as UPS and FedEx, on product shipment procedures• Contributed in meetings with executives to learn the mechanics of the business operations