Guiar a los estudiantes mediante una metodologia 100% conversacional en el idioma ingles, evaluando el progreso en los diferentes ciclos, realizando examenes orales y gramaticales en la plataforma RICHMOND, asi mismo manifestando a los estudiantes sus oportunidades de mejora durante el proceso de aprendizaje.Logros:- Se ha incrementado la capacidad de creacion de actividades para el desarrollo de la clase y obtener un sentido mas critico para la toma de decisiones.- Se ha obtenido una alta capacidad de resolucion de casos cognitivos para estudiantes adultos y ninos.

Lead the service area under customer service strategies, using the live chat platform as a means of communication with users, meet management KPIs, select personnel for the service area, provide support to the team for case resolution. Achievements:- Increase case resolution capabilities to help the team generate memorable experiences. - Integrate the team through role play exercises to provide effective customer service.

Design commercial tasks for sales line collaborators, meet management and service level KPIs, select personnel for sales campaigns, make reports of serious misconduct, minutes of commitment and contract terminations. Achievements: - I made people aware of the importance of generating good customer service through a feedback exercise. - Establish an effective relationship between areas through timely meetings on a weekly basis.

Create portfolio and service strategies for collection and customer service collaborators, meet management and recovery indicators, standardization and customer satisfaction, select personnel, make reports of serious misconduct, minutes of commitment and contract terminations. Achievements: - I exceeded portfolio collection by 15% over the assigned goal. - I generated good integration among the employees in charge to coordinate functions related to the fulfillment of KPIs based on a communication strategy.

Listen and qualify the calls of the collection advisors, based on a dictionary of concepts, report findings for critical and non-critical errors in the collection management and deliver report of absenteeism news in the collection advisors. Achievements: - Decreased PEC (critical error precision) indicator through the generation of reports delivered to the supervisor in a timely manner. - I trained 35 people in customer service techniques.

Make collection calls for Coomeva Cooperative members, negotiate with members in arrears for more than 90 days, provide information on discounts on invoices to normalize members, finalize payment agreements, confirming date, value and means of payment. Achievements: - I exceeded the daily goal of effective calls by 20%. - To be recognized among my peers as a colleague who solves doubts.