Senior Specialist Gbs Otc Operation
CurrentFirst point of contact for issue resolution with management and BPExpert in specific cases within the team, drive process standardization, improvements andprocess redesign in alignment with Management and Business Partners (SME only)Being the first contact for internal and external queries that requires alignment betweenlocal GBS,Business Partners or within the teamFirst point of contact for other departments in regard to accounting or service questionsPerform cross check on quality audits, report discrepancies andimplement improvementmeasuresResponsible for issue resolution and process or service improvement, partly via addressingthe root causes of errors or inefficienciesBe responsible for knowledge maintenance and provide technical accounting advice withinarea of expertise (SME only)Compile and prepare monthly reports le.g. eCom dashboard report, AR aging dashboard,financial statement analytical review etc.); Be reporting expertise to identify automationopportunities.