Responsible for the overall student experience.Oversee the development and delivery of programs onsite, including program and student services, housing, health and safety, custom programming, and internships. Overall financial oversight of Centre operations. Staff management and leadership across all on-site functional areas.Facilities management of the CEA CAPA Sydney study space.Policy review, implementation, and compliance.Emergency and crisis management.Implement continuous improvement strategies across all elements of programming.

• Oversee quality assurance for Sydney programming, student advising, student accommodation, student activities, and internships provision. • Overall responsibility for the Sydney Centre including the quality, security, health and safety and upkeep of the facilities. • Manage and train the team of support staff for the Centre. • Provide high quality student support, manage disciplinary matters and student crises. • Build, develop and manage partnerships. • Oversee program and overhead budgets.

Responsible for the Sales and day-to-day operations of the Reserve Bank’s Financial Training Centre, comprising of 30 bedrooms, 5 meeting rooms, and a dining room. My responsibilities include:* Sales Manager, co-ordinating the sales and allocation of Meeting Rooms, Bedrooms and Catering Functions. Identifying new opportunities and developing sales leads.as they arise.* Client Relations Manager, liaising with, and ensuring maximum client satisfaction of, all clients and key stakeholders, including internal Reserve Bank departments, the Governor of the RBA, The Prime Minister’s Cabinet, The US White House, Government Agencies and Departments, and other multi-national corporations.* Facilities Management, liaising with all contractors and overseeing regular maintenance of key services (air conditioning, lift maintenance, wi fi, telecoms, audio visual, etc.).* Project Management of minor projects such as implementation of cloud based booking software, installation of security hardware, and redesign of of the Centre's website. * Operations Management, managing and supervising the Client Services Manager and his team, overseeing the Housekeeping and Catering operations of the Centre.* Marketing, redesigning marketing material and overseeing the marketing activities of the Centre* Budget allocation and cost control of the Centre.

I was employed as a labourer on a large apartment complex construction site on Ocean Drive, Bondi Junction. My responsibilities included excavating, demolition, planting, cleaning and preparing job site, loading and delivering materials, use of various tools and machinery, set up of temporary constructions, and generally assisting other contractors contractors.

Between September 2016 and February 2017 I decided to fulfill a lifelong dream of travelling. This allowed me to improve my knowledge and understanding of other cultures, foods and music. i have visited Brazil, Paraguay, Argentina, Peru, Bolivia, Colombia, Chile, New Zealand, Thailand, Kenya, Tanzania, Malawi, Zambia, and Zimbabwe.

Managing all sales & day-to-day operations of the Accommodation Office of GHR, a large 165 apartment complex, housing 664 residents, from over 90 countries. My responsibilities included:Sales Manager, ensuring maximum occupancy of all 664 bed spaces for long term Academic Year & short term Summer sales. Account Manager, for large internal & external clients.Property Management, ensuring strong communication, organisation & future planning between all departments, including Maintenance, Housekeeping, Finance, & Administration, as well as with Residents, Clients & other University faculties.Market Analysis, to ensure business is competitive & profitable.Facilities Management, ensuring that all facilities are maintained and Resident/Customer issues are dealt with promptly.Recruitment & Training of reception staff to ensure high customer service levels.Fielding HR queries & concerns from staff, & liaising with the HR Department Customer Relations Management, acting as the escalation path for any concerns or queries important clients, guests, students or their guardians may have, ensuring resolution to the satisfaction of all involved.Project Management, including the redesign & development of a brand new website www.ghr.ie. Web Development, maintaining and updating the GHR website. Operations Management, to ensure all tasks are planned, communicated and implemented within all departments in advance of completion date.Review and update all systems and procedures ón a regular basis, particularly relating to Health and Safety.Manual & Handbook development for staff and guests.Marketing, ensuring a market presence through Social Media, Online & Press advertisingAdministration, ensuring accurate & complete records are maintained & stored correctly.Conflict resolution, providing counsel and advice to Residents regarding interpersonal issues and concernsProcurement & Contract Management, sourcing, reviewing & maintaining contracts relating to the property.

Responsibilities as Duty Manager (June-Aug)• Responsible for recruiting, training and supervising summer staff and managing the operations in the absence of the general manager• Responsible¬ for guest satisfaction and to deal with daily queries, issues or complaints¬• Main contact for University Conference Office regarding large group bookings and allocations• Daily dealings with bookings, staff queries & balancing of shifts• Review and maintain in-house systems• Ordering, invoicing and credit control roles• Compiling financial reports for booking and tour sales• Local marketing and maintaining social media page• Organising promotional content for website and university prospectus• Drafting staff rostersFrom September 2008, through my hard work and dedication, I also gained the responsibility of Academic Coordinator.Responsibilities as Academic Coordinator (Sept-May)• Key responsibility for academic year sales and main contact point with all 761 students• Processing of applications & payments• Creating & implementing SOPs• Maintain security procedures, view CCTV footage as required and chair student meetings• Liaise with University authorities regarding security & every day issues/complaints that may occur• Liaise with Student Services regarding disciplinary issues• Representing the company at university open days & university organised open evenings • Spearheading new Residential Assistant (RA) programme to foster community spirit with the complex• Train & manage a team of 15 RAs, organising engaging and fun events/activities, working within a specific budget and creating relationships with local businesses

Key part of Sales Team, managing bookings and enquiries for 761 short term and long term bedrooms.First point of contact for queries from summer guests and incoming studentsBedroom allocationCustomer complaints resolutionBalancing daily cash and till receipts

Stacking shelvesCleaning the storeHelping customers

Designing and planning layouts of gardensPurchasing of equipment and plantsManual labour

Filing and archiving old insurance claimsInputting of data into Excel spreadsheets Helping my project manager with any necessary tasks