Highly motivated and results-oriented professional with a passion for delivering excellence in execution and driving continuous process improvement. My expertise lies in Customer Service for over 10 years, where I bring a wealth of experience in risk management, access control, and customer communication. Fluent in English and Mandarin, I excel in collaborating with diverse teams and stakeholders to achieve common goals and exceed customer service expectations.
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Senior AssociateDbs Bank
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Senior Risk And Resilience RepresentativeCorning Incorporated Aug 2020 - Jan 2024Taipei City | Hybrid | Remote- Utilize advanced ticket analysis tools to identify patterns and exceptions, conducting systematic reviews of non-standard requests to ensure technical standards compliance for customers.- Produce insightful reports based on ticket analysis, effectively communicating technical findings to leadership.- Conduct annual technical audits of Disaster Recovery plans for DGI sites, proposing data-driven updates and improvements in risk council meetings based on comprehensive ticket analysis.- Review risk exception, cybersecurity, and non-standard requests within ServiceNow with precision.- Audit and provide technical guidance on risk questionnaires during IT project consultations.- Strengthen global IT policies, emphasizing adherence to technical standards and best practices. -
It Risk And Customer SupportCorning Incorporated (Asia Region) Feb 2015 - Aug 2020Taipei City | Hybrid | Remote -
It And Gest Support LeadCorning Incorporated (Asia Region) Aug 2012 - Jan 2015Taipei City, Taiwan
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It Field Service EngineerCorning Incorporated (Asia Region) Jul 2010 - Aug 2012Tainan City, Taiwan
Daniel Chuang Education Details
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Engineering/Industrial Management -
Computer/Information Technology Administration And Management
Frequently Asked Questions about Daniel Chuang
What company does Daniel Chuang work for?
Daniel Chuang works for Dbs Bank
What is Daniel Chuang's role at the current company?
Daniel Chuang's current role is Senior Associate.
What schools did Daniel Chuang attend?
Daniel Chuang attended National Cheng Kung University, Southern Taiwan University Of Technology.
Not the Daniel Chuang you were looking for?
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Daniel Chuang
New Taipei City -
2chinatrust.com.tw, ctbcbank.com
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