Proactive and Dynamic IT Systems Administrator with Background in Business Administration. Microsoft Certified Office 365 Administrator with over 20 years of experience in Tech Support, Computer Repair, IT Asset Management, Windows Server 2000 - 2019. Over the past 4 years, I've led various digital transformation projects including paperless initiatives, migration to cloud systems, as well as acted as a business analyst providing cutting edge solutions for all areas of the business process, including Automation, CRM Systems, Cloud platforms, Web lead generation platforms, Website Development, Digital Marketing, Sales funnels, Expense Tracking systems, Commission Tracking Systems and Data Analytics to name a few.

• Installation, Configuration, Migration, and Administration of Microsoft Windows Server 2003 - 2012• Active Directory, Exchange DHCP, DNS, Terminal Server.• Hyper V, VMWare, Virtualization Technology.• Cloud Services Solutions• Disaster Prevention and Recovery expert.• Zywall, SonicWall and Cisco Firewall configuration.• Business Continuity and Productivity Strategist.• Project Management.• Friendly and Professional Support on site and over the phone.• Remote support.• Laptop and Desktop hardware repair. • Research, implementation and training of new technologies.

• Received, diagnosed and fixed computers and laptops bought in the by walk-in customers and clients covered under our maintenance service contracts.• Kept customers well informed of the status of their equipment, while providing cost effective solutions and fast turnaround.