Daniel D. Email & Phone Number

Sydney, New South Wales, Australia

Role Objective:- own the roadmap and lead the development of a best of breed food ordering app. Embed innovations for a frictionless customer experience.

Bella Vista

• Role Objective:
• reengineer and optimise end to end online order fulfilment processes and toolsets (pick, pack, ship, click and collect) across all 179 Big W stores nationwide.Results Achieved:
• Managed two squads of engineers, testers, and UX professionals to develop a bespoke Android app for optimised online order fulfillment in collaboration with WooliesX, enhancing operational efficiency and user experience.
• Directed the change management and national rollout of the new app across all 179 Big W Stores, achieving a 7% increase in pick density, a 5% reduction in cost to serve, and a 5% increase in team member satisfaction.

Australia

• Role Objective:
• line manage and mentor the Internal/Enterprise Product team, establish recurring customer feedback loops and standardise Agile ways of working and the Product prioritisation framework across the entire Product.
• Line managed and mentored four Product Owners and three Product Support Analysts, enhancing team capabilities and performance.
• Co-developed Agile artefacts and templates with an Agile Delivery coach, standardising Agile practices across the entire Product team (12 PMs), and spearheaded coaching initiatives.
• Hired and directed a new team of 3 Product Support Analysts providing incident management and support for Fulfilment and Marketplace Operations, Category Management and our ERP system.

Castle Hill, New South Wales, Australia

• Role Objective:
• lead the requirements capture and competitive RFQ/RFP selection of a new IBM Planning Analytics tool for the Commercial team. Direct the lean re-engineering of all business processes and creation of a bespoke tool for.
• Led through to implementation, a competitive RFQ/RFP selection of a budgeting, forecasting, and reporting toolset (IBM Planning Analytics). This enables Finance and Commercial teams to forecast with a greater level of.
• Directed the lean business process re-engineering effort of the existing operating model, resulting in an 8% uplift in sales and a 4% reduction in workplace injuries year-over-year.

Minchinbury, NSW

• Role Objective:
• direct the planning, design and delivery of new dashboards for C suite presenting complex analysis via appropriate data visualisation techniques. Provide forecasting capabilities and insights to drive key business.
• Led the automation of reporting and data extraction processes using VBA and Tableau, reducing manual effort, and speeding up labor force/recruitment reporting by 65% year-over-year.
• Directed a squad to deliver detailed dashboards for C-suite executives, improving access to valuable insights by 25% with a new self-serve access method.

Werrington South

• Role Objective:
• Lead the requirements capture and own the selection of a new student ePortfolio tool from a range of shortlisted potential SaaS partners. Lead a competitive RFP for the implementation of a brand new Student Management.
• Documented all requirements and directed the implementation of a new Student Management System (Ellucian Banner), reducing OPEX costs by $22,500 per month and speeding up student onboarding by 65% YoY and achieved 95%.
• Led the competitive RFP, selection, and piloting of the Blackboard ePortfolio toolset, benefiting over 5,000 users across the university.
• Developed technical requirements and data models for integrating eRecruit and Ascender Pay systems, reducing OPEX costs by $4,500 per month and speeding up contractor onboarding by 40%.

Sydney, NSW 2000

• Role Objective:
• lead the requirements capture, change management effort and documenting of end-to-end test cases for a new eCommerce channel, replacement of the legacy Stock Ordering tool and legacy bespoke warehouse management.
• Led the development of a bespoke Product Information Management (PIM) application, accelerating product availability online by 8%.
• Directed the initial eCommerce store development and subsequent expansions, achieving an 11% uplift in sales year-over-year via enhancements (loyalty program, product ratings/reviews, targeted promotions.

Sydney, NSW 2000

• Delivered technical specifications, use cases and data models for a Data migration initiative affecting 2.5 million system users (consolidation of nine internal legacy systems into a single CRM).
• Represented SAIG as the leader of a large scale LEAN business process redesign for property settlement process that yielded internal OPEX savings of $25,500 per month.

Rhodes, NSW 2138

• Delivered business and data flow requirements enabling migration of 5 million+ customer records into AAS’ CRM (aaspire).
• Created superannuation client correspondence (letters & statements with DOC1 CCM suite) mailed out to 2.5 million members and reducing YoY cost to serve by 6% for AAS.

Epping, NSW 2121

• Developed business cases and championed pre-sales support to secure Transurban Citylink and Insurance Australia Group (IAG) as clients.
• Big data analysis (identification of ~650k multi insurance policy holders as customers of IAG), unlocking a 12% uplift in insurance product sales (YoY) for IAG.

Bachelor Of Appled Science (Computing), Computer Science

Master Of Software Engineering, Computer Software Engineering