Daniel D. Email & Phone Number

Sydney, New South Wales, Australia

Role Objective:- own the roadmap and lead the development of a best of breed food ordering app. Embed innovations for a frictionless customer experience.

Bella Vista

Role Objective:• reengineer and optimise end to end online order fulfilment processes and toolsets (pick, pack, ship, click and collect) across all 179 Big W stores nationwide.Results Achieved:• Managed two squads of engineers, testers, and UX professionals to develop a bespoke Android app for optimised online order fulfillment in collaboration with WooliesX, enhancing operational efficiency and user experience.• Directed the change management and national rollout of the new app across all 179 Big W Stores, achieving a 7% increase in pick density, a 5% reduction in cost to serve, and a 5% increase in team member satisfaction year-over-year.

Australia

Role Objective:• line manage and mentor the Internal/Enterprise Product team, establish recurring customer feedback loops and standardise Agile ways of working and the Product prioritisation framework across the entire Product team.Results Achieved:• Line managed and mentored four Product Owners and three Product Support Analysts, enhancing team capabilities and performance.• Co-developed Agile artefacts and templates with an Agile Delivery coach, standardising Agile practices across the entire Product team (12 PMs), and spearheaded coaching initiatives.• Hired and directed a new team of 3 Product Support Analysts providing incident management and support for Fulfilment and Marketplace Operations, Category Management and our ERP system.

Castle Hill, New South Wales, Australia

Role Objective:• lead the requirements capture and competitive RFQ/RFP selection of a new IBM Planning Analytics tool for the Commercial team. Direct the lean re-engineering of all business processes and creation of a bespoke tool for targeted customer promotions.Results Achieved:• Led through to implementation, a competitive RFQ/RFP selection of a budgeting, forecasting, and reporting toolset (IBM Planning Analytics). This enables Finance and Commercial teams to forecast with a greater level of granularity in a fashion 40% faster than their prior method via Excel.• Directed the lean business process re-engineering effort of the existing operating model, resulting in an 8% uplift in sales and a 4% reduction in workplace injuries year-over-year.

Minchinbury, Nsw

Role Objective:• direct the planning, design and delivery of new dashboards for C suite presenting complex analysis via appropriate data visualisation techniques. Provide forecasting capabilities and insights to drive key business decisions in the recruitment, WH&S and marketing spaces. Automate existing manually generated reports in Excel.Results Achieved:• Led the automation of reporting and data extraction processes using VBA and Tableau, reducing manual effort, and speeding up labor force/recruitment reporting by 65% year-over-year.• Directed a squad to deliver detailed dashboards for C-suite executives, improving access to valuable insights by 25% with a new self-serve access method.

Werrington South

Role Objective:• Lead the requirements capture and own the selection of a new student ePortfolio tool from a range of shortlisted potential SaaS partners. Lead a competitive RFP for the implementation of a brand new Student Management System. Results Achieved:• Documented all requirements and directed the implementation of a new Student Management System (Ellucian Banner), reducing OPEX costs by $22,500 per month and speeding up student onboarding by 65% YoY and achieved 95% user satisfaction (VoC).• Led the competitive RFP, selection, and piloting of the Blackboard ePortfolio toolset, benefiting over 5,000 users across the university.• Developed technical requirements and data models for integrating eRecruit and Ascender Pay systems, reducing OPEX costs by $4,500 per month and speeding up contractor onboarding by 40%.

Sydney, Nsw 2000

Role Objective:• lead the requirements capture, change management effort and documenting of end-to-end test cases for a new eCommerce channel, replacement of the legacy Stock Ordering tool and legacy bespoke warehouse management system.Results Achieved:• Led the development of a bespoke Product Information Management (PIM) application, accelerating product availability online by 8%.• Directed the initial eCommerce store development and subsequent expansions, achieving an 11% uplift in sales year-over-year via enhancements (loyalty program, product ratings/reviews, targeted promotions, drop-shipment, click and collect services).

Sydney, Nsw 2000

• Delivered technical specifications, use cases and data models for a Data migration initiative affecting 2.5 million system users (consolidation of nine internal legacy systems into a single CRM).• Represented SAIG as the leader of a large scale LEAN business process redesign for property settlement process that yielded internal OPEX savings of $25,500 per month.

Rhodes, Nsw 2138

• Delivered business and data flow requirements enabling migration of 5 million+ customer records into AAS’ CRM (aaspire).• Created superannuation client correspondence (letters & statements with DOC1 CCM suite) mailed out to 2.5 million members and reducing YoY cost to serve by 6% for AAS.

Epping, Nsw 2121

• Developed business cases and championed pre-sales support to secure Transurban Citylink and Insurance Australia Group (IAG) as clients.• Big data analysis (identification of ~650k multi insurance policy holders as customers of IAG), unlocking a 12% uplift in insurance product sales (YoY) for IAG.

Bachelor Of Appled Science (Computing), Computer Science

Master Of Software Engineering, Computer Software Engineering