Develop and implement automated solutions and workflows in Office SharePoint Online to streamline business processes and enhance productivity. Coordinate with the IT team and service support providers to effectively resolve hardware and software incidents and requests, facilitating smooth operations. Monitor day-to-day functionality of all computing resources, including WIFI access points, servers, routers, firewalls, IP telephony, and video conferencing facilities. Collaborate with other IT administrators/Managers from Line Ministry to identify and develop digital solutions, confirming the seamless organisation's transition towards a paperless institution. Maintain a comprehensive Change Management log to track and document changes made in the production environment. Manage Windows 2008/2012/2016 Server, Windows Server Update Services (WSUS), and Microsoft Operations Manager for efficient server management and system updates.•Attained optimal performance and compatibility by upgrading and reimaging computer hardware and application software as required..Contributed to the procurement process by liaising with suppliers to obtain quotes and evaluate equipment in adherence to LACC ICT Policy and Standards. Managed staff emails•Analysed problems to take ownership of issues and promptly deploy temporary or permanent fixes, aimed to restore service to the customer as soon as possible.•Installed, secured, maintained, troubleshoot, administered, and upgraded Microsoft Windows Server operating systems with all server roles.•Supported and configured the MS Office 365 Client version for end-users, ensuring adherence to LACC standards while providing necessary hardware and application system support.•Administered, monitored, and provided support for the VMWare infrastructure, guaranteeing optimal performance.•Leveraged a strong understanding of cloud applications, specifically in Azure, by effectively managing O365 administration, Azure VM, VNet, and Storage systems.

Conceptualised and implemented ICT strategies and successfully introduced new technologies. Ensured full compliance with corporate information management and technology standards, guidelines, and procedures for the headquarters' technology environment. Planned and mapped HQ ICT business processes, establishing internal Standard Operating Procedures (SOPs) to efficiently manage and control workflows within the ICT team. Delivered valuable advice and assistance in procuring new ICT equipment for the country office and projects, providing technical specifications and recommendations based on the best options available in local and international markets. Devised and updated the business continuity plan, disaster recovery plan, and ICT infrastructure and training plans. Employed information and documentation management system for the headquarters, aligning with INTER CONSULT's policy and addressing the specific needs of the country office.• Attained user access and security by operating network utility procedures, including defining network users and security attributes, configuring directories, menus, drive mappings, and network printers.• Executed thorough market research and analysis, leading to the identification and implementation of new technology to update and enhance the country office system.• Offered technical advice on network administration and mentored on web management to other agencies as per need, monitoring the preparation of cost-recovery bills for the services provided.• Established E-Library facility aligned with emerging policies on data harmonisation across government agencies and the respected customers.• Conducted training sessions for K3 Telecom's IT staff, focusing on substantive areas, such as database management, software management, and hardware management, with strong emphasis on ensuring sustainability of K3 Telecom's IT operations.

Administered Active Directory Services, efficiently creating domain user accounts and effectively resetting user passwords. Maintained and monitored DHCP and DNS servers to ensure seamless network connectivity. Leveraged efficient ghosting techniques to streamline the process of installing operating systems and anti-virus software on multiple PCs. Utilised proficiency in managing the network, upholding all network drivers and equipment such as switches, racks, and patch panels. Developed and implemented robust security policies, overseeing folder-level security to protect sensitive data and maintain confidentiality. Migrated to Windows 2003 Server/Exchange 2008 Server, flawlessly transitioning to Windows Server Update Services (WSUS) and Microsoft Operations Manager. Assumed responsibility for security equipment, including firewall with VPN user support and spam blocking utility. Directed Kaspersky Security Server and Kaspersky Endpoint Security for Windows, ensuring network security and protection against threats.• Optimised printing capabilities by setting up Local Area Networks, seamlessly connecting, and configuring both local and network printers.• Enhanced system integrity and security through comprehensive antivirus installations.• Improved Windows and VMWare-based systems and servers, consistently executing necessary changes, resolving issues, and fine-tuning performance.• Maximised resource utilisation and scalability by managing virtualisation infrastructure systems, and maintaining and administering virtualised environments.• Reduced spam by up to 75% through the employment of firewall filtering with real-time spam blacklists for incoming emails.

Maintained security equipment, including firewall with 20 VPN users and a spam-blocking utility. Managed Symantec Endpoint Protection V12.1 and above, facilitating comprehensive network security. Identified and addressed issues related to access control lists, Lotus Notes account management, replication troubleshooting, calendaring and scheduling, instant messaging, and mobile sync. Oversaw Active Directory Services, efficiently generating domain user accounts and resetting user passwords. • Improved system performance and enhanced network security by developing Windows and VMware systems, applications, security, and network configurations, including network and domain migrations and upgrade paths.• Installed and configured Lotus Notes 6, 7, and 8 clients, effectively managing Note IDs and overseeing Domino servers, services, applications, and users.• Attained data integrity and safeguarded critical information, including Exchange mails and files by executing reliable backup strategies by utilising an HP 8 Tape Loader.

Monitored and managed ISA 2006 Server, effectively restricting user access through proxy settings. Took charge of the security equipment, including configuring and managing the firewall with 20 VPN users and implementing a spam blocking utility. Oversaw network drivers and maintained all network equipment such as switches and patch panels. Prepared user support documentation and technical documentation for management use, facilitating clear and concise instructions for troubleshooting and system maintenance.• Updated and maintained Services (WSUS) and Microsoft Operations Manager to ensure the latest software updates and smooth operations.• Earned promotion to the position of a three-man ISP Team Support Specialist, providing support to over 5000+ clients from various locations, including base stations in and outside Monrovia, for the Navini Network (Mobile WI-Max) technology