Daniel Burgos Email & Phone Number

Based Out Of Calabasas, Ca

• Collaborate with stakeholders to gather, document, and analyze business requirements.• Conduct data analysis to identify trends, patterns, and actionable insights.• Propose process improvements to enhance operational efficiency.• Translate business needs into clear technical specifications.• Create detailed documentation of requirements and process flows.• Present findings and recommendations to technical and non-technical stakeholders.• Assist in project management, tracking progress and mitigating risks.• Participate in testing efforts and ensure solution alignment with business goals.

Based Out Of Calabasas, Ca

• Collaborated with executive team to determine business needs, identify, and implement efficient business strategies and procedures for firm-wide adoption. • Provided Corporate support to incorporate, execute and manage firm-based Operations Initiatives to Operations Managers at the local offices. • Worked closely with the VP of Operations to identify and solve problem or address possible opportunities within the firm depending on the current business climate.• Served as project manager for multiple firm-based projects: Release of new software, update of policies or procedures, and creation of different staff-initiative projects.• Provided input and reported to local Division Managers and stakeholders on Operational streamlining efforts, staff tasks and talents, current operational and staffing challenges; resulted in identifying and addressing opportunities for more staff and firm growth.• Traveled to multiple offices throughout North America providing in-person training to newly hired OMs and conducted audits on operational procedures and strategies. • Supervised, coached, trained Operations Managers (OMs) for over 40 offices across North America. Developed a menu of training videos using Articulate and Rise for optimum first day experience. • Created and implemented firm-wide collaborate staff training model for peer-to-peer training at the local level.• Conducted firm cross-departmental investigations to outline, inspect, create, and streamline current procedures, polices and standards. Shared information with local Operations Managers by multiple communication standards, including posting on Operations SharePoint site.• Worked closely with the Legal Department to identify and create solutions for potential legal risk the firm may be exposed to and implement those changes to the local offices.

Based Out Of Miami, Fl

• Conducted training on proprietary software to real estate agents, assistants, and staff around North America.• Prepared detailed audit report to track agent salesforce training progress, provided feedback to management, and tracked training process to meet company training standards. • Trained Operations Managers and staff members on brokerage transactional processes.• Built curriculum for Train the Trainer program.• Coordinated budgets with Regional Managers; directly supervised office staff of several offices.

Miami, Florida, United States

• Completed Real Estate Transactions from new listing to closed. • Provided administrative support to approximately 60 agents in the Miami office. • Managed the front office by answer phones, ordering supplies, preparing rooms for meetings, etc. • Worked closely with the Operations Manager to ensure that all local listings meet company standards, that local agents had administrative support. • Worked with local real estate agents to train on firm proprietary software thus showing them resources to use to build their business. • Troubleshoot varies issues around the office.

Bachelor'S Degree, Elementary Education And Teaching

Activities and Societies: cum laude, and dean's list

Associate Of Arts - Aa