Daniel Burgos Email & Phone Number

Based Out Of Calabasas, CA

• Collaborate with stakeholders to gather, document, and analyze business requirements.
• Conduct data analysis to identify trends, patterns, and actionable insights.
• Propose process improvements to enhance operational efficiency.
• Translate business needs into clear technical specifications.
• Create detailed documentation of requirements and process flows.
• Present findings and recommendations to technical and non-technical stakeholders.

Based Out Of Calabasas, CA

• Collaborated with executive team to determine business needs, identify, and implement efficient business strategies and procedures for firm-wide adoption.
• Provided Corporate support to incorporate, execute and manage firm-based Operations Initiatives to Operations Managers at the local offices.
• Worked closely with the VP of Operations to identify and solve problem or address possible opportunities within the firm depending on the current business climate.
• Served as project manager for multiple firm-based projects: Release of new software, update of policies or procedures, and creation of different staff-initiative projects.
• Provided input and reported to local Division Managers and stakeholders on Operational streamlining efforts, staff tasks and talents, current operational and staffing challenges; resulted in identifying and addressing.
• Traveled to multiple offices throughout North America providing in-person training to newly hired OMs and conducted audits on operational procedures and strategies.

Based Out Of Miami, FL

• Conducted training on proprietary software to real estate agents, assistants, and staff around North America.
• Prepared detailed audit report to track agent salesforce training progress, provided feedback to management, and tracked training process to meet company training standards.
• Trained Operations Managers and staff members on brokerage transactional processes.
• Built curriculum for Train the Trainer program.
• Coordinated budgets with Regional Managers; directly supervised office staff of several offices.

Miami, Florida, United States

• Completed Real Estate Transactions from new listing to closed.
• Provided administrative support to approximately 60 agents in the Miami office.
• Managed the front office by answer phones, ordering supplies, preparing rooms for meetings, etc.
• Worked closely with the Operations Manager to ensure that all local listings meet company standards, that local agents had administrative support.
• Worked with local real estate agents to train on firm proprietary software thus showing them resources to use to build their business.
• Troubleshoot varies issues around the office.

Bachelor'S Degree, Elementary Education And Teaching

Activities and Societies: cum laude, and dean's list

Associate Of Arts - Aa