Daniel D. Smith Email & Phone Number

Greater St. Louis Area

Essential Duties and Responsibilities: ~ Monitor and provide technical support for a variety of server platforms and applications~ Utilize various monitoring tools including: SCOM, Solarwinds Orion, ExtraHop, Apica, Nimsoft, and Datadog~ Identify and respond to all critical alerts and follow documented SOP to remediate problems as they occur~ Escalate major issues to appropriate teams and run outage calls to resolution~ Troubleshoot virtual server issues using VMWare, SCVMM, Hyper-V and Cluster Manager~ Add and remove nodes from F5 load balancer when needed~ Implement various change requests related to servers, service accounts, and decommissioned servers~ Create and modify users and groups in Active DirectoryTOOLS USED:Service Now Hyper -VMaximo Failover Cluster Manager Nimsoft SSH\Putty Solarwinds SplunkApica TidalFlashchat ITAMData Dog ExtrahopVirtual Machine Manager System Center Operations Management (scom)Appdynamics Microsoft Active Directory

Greater St. Louis Area

~ Monitoring systems in 24/7 environment using: snmp, etester, itchy and scom.~ Worked with test track and maximo ticketing systems~ Cabling of: cat 5/6 and om2/om3 fiber cables~ Installation and decomming of servers in data center.~ Configured os on hp proliant G4-G8.~ o.s. configurations 2003,2008,2012~Server builds consisting of: configuring ilo, operating system, installing spp, adding various features per build request.