Cable Installer
CurrentThe Analyst, IT Response Center performs technical analysis of system issues and outages as they occur across the Phillips 66 enterprise cloud network. The Analyst performs research to troubleshoot and resolve issues, escalates to higher-level IT support team if required, and identify opportunities to improve monitoring practices. The Analyst is responsible for researching and documenting various mitigation strategies and must maintain a current and thorough knowledge of Phillips 66 technologies, applications and their significance to business operations.Responsibilities May IncludeMonitor mission critical services for end-to-end availability and performance.Providing 24x7 infrastructure and service problem determination/recovery for the Phillips 66 network.Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages.Monitor a wide variety of information and network systems including, but not limited to, telecommunications circuits, LAN/WAN systems, firewalls, VoIP systems, servers, storage, backup, operating systems, and core applications.Baselining circuit performance metrics and monitoring for deviation to proactively mitigate potential issues.Help to develop improved network monitoring plans and assist in implementation.Coordinate across teams, working closely with peers to ensure appropriate focus and a sense of urgency is applied to all issues.Interact with and manage communication carriers, outside vendors, and service providers to support technology products, and services.Monitor and facilitate support bridges for major outages and degradation of service.
