- Project lead on multi-functional competitor analysis project- Project lead analyst for creating the Required Signature for Parcel deliveries- Project lead for enhancing the Hazmat Materials messaging across the site- Introduced initiatives for improving the Curbside pickup and return- Researched Minimum & Multiple Order Quantities and the impact on the digital platform- Analyze and provide findings of major appliance lead time discrepancies between Lowes and other major retailers.- Develop business case for introducing Gift Order Purchasing for Lowes.com- Collect critical analytical dashboard metrics to build an all-encompassing “Perfect Order Score” for the Digital Post Purchase team.- Attend multiple store and facility visits to get direct associate feedback to improve processes for both Pickup and Parcel processes - Used customer submitted feedback to build improvements and measure success of new initiatives- Helped track the progress of FC 1 Day Shipping - Assist with QA testing for experimental tests- Provided external research analysis to Product Managers - Assisted with correcting the Shipping fee reversal for out of stock cancellations

Supporting business initiatives and projects relating to the website Partnering with Search, SEO, Daily Production and Tech teams to meet deadlines for digital enhancements Using tools to provide research and quantitative analysis

eCommerce business representative for partner groups and Information TechnologyBusiness operational contact for digital website and mobile application related content Troubleshoot, diagnose and report issues from submission to production environment Senior Analyst for Cart/Checkout, Customer Accounts, Promotional bannersTeam lead for multiple Holiday events being run on the websiteCompose operational communications for effected groups during severe incidentsDeveloped 24 course training program for new employees Developed refresher courses for existing employees Research customer facing issues and provide analysis Create an all inclusive reference document

Troubleshoot, diagnose and report issues from submission to production environment on Lowes.comCompose enhancement requests for behavioral impacts for global consumerseCommerce liaison for business partner groups and Information Technology Business operational contact for digital e-commerce related content on Lowes.comAnalyze Customer Care reports and Foresee Feedback sessions

Provide patrons, press members, team staff and VIP's structured security detail including destination route & security upon exitWork with fellow supervisors with staffing and security issuesHandle requests from luxury suite ownersMonitor club level activity & security

Coordinate travel arrangements such as hotel and resort reservations for clientsProcess Member and Travel paymentsEstablish relationships with clientele for repeat businessProcess mail and other office documentsEnroll customers in AAA membershipResponsible for TripTik Strip, Foreign Currency, Attraction Ticket, Map and TourbokordersSell foreign currency, travelers checks, and Visa Travel Money CardsSell AAA licensed merchandise