Daniel Dallimore Email & Phone Number

Littleborough, GB

Littleborough, GB

Manchester, England, United Kingdom

• Managed Thirdfort's Zendesk CRM to optimize workflows, automation, and integrations, ensuring efficient support operations.
• Led team training and onboarding for CRM usage, resulting in enhanced professional qualifications and improved customer service.
• Analyzed Support Data to identify trends in customer requests, team performance, and technical issues, providing actionable insights to drive continuous improvement.
• Developed and maintained customer-facing material, including support help centers and live chatbot automation, to deliver relevant and up-to-date information that meets customer needs.

Manchester Area, United Kingdom

• Developed and built Thirdfort's Zendesk CRM environment. Providing ongoing management and support for the system, and training to new and existing team members.
• Providing inbound & outbound customer service across phone, web chat and email channels to support consumers & clients.
• Introduced and managed the Thirdfort consumer complaint process per the FCA requirements and trained team members at a junior and senior level on it's function and operation.
• Assisting consumers to complete ID verification using the Thirdfort app, troubleshooting and escalating technical issues as required.
• Co-ordinating with non-customer facing teams to provide product feedback, escalate consumer issues, and lead training and development sessions.
• Assist in the production of consumer support materials such as web guides and how-to videos.

Manchester Metropolitan Area

As a customer service representative for Interactive Investor I am responsible for supporting customers with inbound support queries across all Interactive Investor products such as trading accounts and self invested pension plans. Queries can vary from technical support with the Interactive Investor platform too assisting customers to understand changes.

Salford, England, United Kingdom

As part of my time on the AmeriCamp team I was able to progress to the position of program manager for the award winning AmeriCamp Canada program. Duties in this role include managing an internationally based team, co-ordinating with both clients and applicants to create and fill international summer camp placements, designing and implementing marketing.

Manchester, United Kingdom

Following my time as a campus manager I was invited to join the AmeriCamp operations team on a part time then full time basis. My duties included but were not limited to dealing with applicant queries and concerns, processing complicated applications, producing and reviewing marketing material as part of a wider organisational strategy and responding to.

Salford

My duties working for Americamp include; conducting interviews with new applicants, representing Americamp at brand events across campus, assisting at UK based recruitment events and engaging with applicants and potential applicants across social media.

On a monthly basis, I work with a group of first-year students to provide support with their course and additional needs within the university, whilst also signposting them to additional university services and support.

Connecticuit

I was responsible for documenting day to day activities throughout the camp and distributing those images to parents. I was also responsible for dealing with parent enquiries.

Media City

I worked as part of a team to provide water safety at outdoor swimming events in Media City Manchester. Duties included setting up and maintaining the course, providing customer assistance and lifeguarding swimmers during the event.

Manchester, United Kingdom

I was responsible for documenting day to day activities throughout the camp and distributing those images to parents. I was also responsible for dealing with parent enquiries.

Llantrisant