Risk management responsibilities in a customer facing role on a large commercialaccount.Worked with team members and customer in effective identification of risksProject Risk tracking with project managers.Writing Risks in a clear and understandable manner.Working with customer on risk acceptance.Risk GovernanceQuantifying Risks and their impactsFinancialRegulatoryReputationalSecurityEffective risk mitigation.Risk reporting

Motivating team, heacount and task planing. Mentoring new team membersCo-ordinating and tracking training on new policies and proceduresSOX testing focal pointCertified internal testerWriting SOX testing instructions and updatesSample selection for testingBuilding testing schedule and reportingDefect identification and remediationCost management including offshoring of testing where feasible (allowing for contract and data privacy restrictions)Advising on… Show more Motivating team, heacount and task planing. Mentoring new team membersCo-ordinating and tracking training on new policies and proceduresSOX testing focal pointCertified internal testerWriting SOX testing instructions and updatesSample selection for testingBuilding testing schedule and reportingDefect identification and remediationCost management including offshoring of testing where feasible (allowing for contract and data privacy restrictions)Advising on best practice for contract implementation.Advising on contract writing and structure.Advising on contract governance and deliverables for both commercial / security aspects of agreements.Reporting compliance metrics to senior management up to business unit director and country leader level.Monthly reporting to CFO on areas of risk and compliance / audit / SOX resultsProactive reviews on commercial contracts.Built automated compliance process education tool set.Designed and delivered education modules to various parts of the business on mulitple compliance topics.Audit support team member – assisting and advising the business prior to / during / after internal and external audits and reviews.Experience on various audit and review typesSAS 70 & ISAE3402 SOX AuditsPWC reviews.Internal Corporate AuditsInternal Business Controls reviewsPeer ReviewsProcess reviews Show less

Business Controls Focal point for IDC Dublin , ISO Focal point for IDC DublinISO9001 Processes and DocumentationAudit focal pointSOX testingWriting Processes and proceduresAdvising the business on best practice

IBM IrelandUAR / IMAC Team manager Manager for 2 teams, 40 people approx  Responsible for escalations, projects, career progression of team members. Responsible for rating of employees, bonuses, Salaries and weekly timesheets and allHR issues pertaining to my employees. In hours and Out of hours duty manager responsible for call centre operations. Experience in Corporate/ SAS 70/ ISO Audits.Attended multiple European audits representing Dublin Business for… Show more IBM IrelandUAR / IMAC Team manager Manager for 2 teams, 40 people approx  Responsible for escalations, projects, career progression of team members. Responsible for rating of employees, bonuses, Salaries and weekly timesheets and allHR issues pertaining to my employees. In hours and Out of hours duty manager responsible for call centre operations. Experience in Corporate/ SAS 70/ ISO Audits.Attended multiple European audits representing Dublin Business for commercial accounts – audit interviews and process / technical testing.09/2005 - 09/2006 Show less

 Promoted to team lead of Admin team - 26 2nd level User Admin analysts- based onsuccess of transition project above. Responsible for basic HR tasks, assessing and mentoring team members, planningand approving vacation. Responsible for timekeeping, project planning, interaction with other helpdesk teams. Dealing with Service managers and Project execs for 15 commercial customers.Responsible for security audits. Advisor to New services departments on bids to… Show more  Promoted to team lead of Admin team - 26 2nd level User Admin analysts- based onsuccess of transition project above. Responsible for basic HR tasks, assessing and mentoring team members, planningand approving vacation. Responsible for timekeeping, project planning, interaction with other helpdesk teams. Dealing with Service managers and Project execs for 15 commercial customers.Responsible for security audits. Advisor to New services departments on bids to win customers and best securitypractices to use. Show less

IBM Ireland Service Migration Project 04/2005 - 09/2005 6 months experience transitioning Admin services from offshore locations to Dublin -including process documentation, work instructions, staffing requirements & assessments. Training and having new team of 26 ready for "go live" to meet all SLA's .

 User Admin service, supporting internal customers on varying tools and software.Responsible for on boarding projects. Acting team leader. Advisory role to helpdesks and management teams on security and Audit issues. Responsible for transition of Admin services from one center (offshore) to Dublin,documentation, processes, analyzing work to reduce headcount. Organizing equipmentbuilding and training a new team.

 Planning and operations senior advisory analyst. Monitoring call centre operations, planning staffing levels half hourly, creatingtelephony reports, advising management on targets and levels of staffing needed on aproactive basis. Providing daily telephony reports, and staffing analyst reports. Acting as duty manager forcall centre.

04/1998 - 04/19992nd Level support for suppliers and service centers 6 months solving advancedtechnical issues and ordering parts

 Customer service representative supporting home users in US for 1 year - resolvinghardware and software issues on pc's.