Daniel Daly Email & Phone Number

Burlington, Ontario, Canada

• Setup new desktops/laptops; perform problem diagnosis on desktop/laptop issues and execute fixes to ensure that desktops and laptops are operating correctly• Provide computer orientation for new hires to the organization• Responding to support inquiries, troubleshooting and managing hardware, software and network problems• Assist with the moves of IT equipment to new office locations• Maintaining and inventory of installed software, hardware, and components on the IT Asset Management system• Advise customers on appropriate action and walk them through the process when required• Serve as a liaison between staff and the IT department to resolve issues and ensure proper documenting resolution and closing of Help Desk Tickets

• Active Directory support, including network access permissions, account creation and deletions • Extensive Windows Server Administration work• VPN troubleshooting and support for office and external sales staff• Microsoft Exchange and Lotus Domino Administration• Remote support using LogMeIn, TeamViewer and Dameware applications• Computer imaging, troubleshooting and testing work within a GMP environment • iPhone and Cell Phone support lead, and MaaS360 MDM (Mobile Device Management) Administrator• Work with Procurement team and Management on corporate Cell Contract renewals• Planning and implementation of Bell Cellular Repeater solution for Taro Canada with Bell Engineers• Video Conferencing Training and Support• Technical support and Training lead (laptops, smartphones and tablets) for External Sales team• Meeting IT support for National Sales Meetings• VOIP support with Cisco 7800 Series IP Phones • IT asset tracking, inventory management and procurement work • Hardware and software testing, including validation work• Corporate data back-up and restores using Symantec NetBackup Administrator• Service and support of IT equipment, including HP, Lenovo, Canon and LaserNetworks • Annual Active Directory departmental reports for SOX corporate compliance audits

• Blackberry support lead and BES administrator for Canadian user base (600+ users)• Blackberry and cellular administrator for 650+ user base, primary contact for Telus and Rogers cellular incident escalations• Computer imaging, software troubleshooting and testing work• Computer equipment installs, moves, adds & changes (IMAC) work, including data back-up & recovery • Involved in many large-scale projects, including Windows OS upgrades, Blackberry roll-out for the entire sales force, hardware upgrades and testing, and SAP integration with US site • Field sales support specialist, often required to provide on-site technical support at regional meetings across Canada• IT equipment support / troubleshooting / repair specialist (service calls whenever necessary) • Audio/visual support, experience supporting Crestron and Polycom equipment • HP network printer administration and troubleshooting • Primary technical support contact for Canadian CEO & Vice Presidents

• Completed approximately 1500 second-level service calls each year for the Service Desk group• Extensive experience supporting AstraZeneca’s TCP/IP network infrastructure, including WAN, LAN and VPN issues• Provide administrative support for all AZ network printers with HP administration utilities• Supervise second-level ticket queue, and complete highest number of tickets in our group• Manage service requests for all computer equipment at AstraZeneca Canada, deal with service providers such as Compucom CCSI, GE Capital, Dell, HP and IBM• Handle LCD projectors for entire sales force, including inventory tracking, managing equipment servicing and replacements• Magic Server administrator, responsible for Magic Reports using “Crystal Reports” software• Planning and technical support provided for several cycle meetings and national meetings

• Extensive exposure to AstraZeneca’s network infrastructure; support for WAN, LAN and RAS dial-up configuration and support issues• Performed hardware testing for head office and field equipment - recommendations given for corporate notebook selection• Provide technical support for Windows 2000 upgrade from Windows NT & Windows 95 (imaging notebooks, technical assistance, problem-solving, etc.)• Technical support throughout merger of Astra and Zeneca, supporting 2 different corporate networks, different operating systems, different software applications, etc.• Over two years specializing in field-specific technical support issues• Extensive technical support performed in person and over the phone

• Managed all digital pre-press imaging services, including graphic design, scanning, imagesetting and quality-control• Technical training provided to others on imagesetting equipment, scanning, best practices, etc.

• Managed all facets of a fast-paced, digital imaging production environment• Implemented and maintained a digital production environment consisting of Macintosh, Windows and Unix computers, and digital imaging equipment

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