Daniel (Dan) Demott Email & Phone Number

Jacksonville, Florida, Us

Gennevilliers, Île-De-France, Fr

• Solutions new technology features and capabilities through change orders and formal RFP processes.• Coordinates software delivery and development activities through on/offshore, direct and contracted development, test and support teams.• Implemented behavior-driven development for product enhancements resulting in 25% reduction of time to finished product.• Managed legacy product while instituting European product into the U.S.• Architected and implemented North America Cloud SAAS solution product.

Florham Park, New Jersey, Us

● Managed development team of 10+ people across North America and India to develop software solutions for publicly-traded technology-led business process services company with over 10,000 employees worldwide.● Developed 3 next generation user devices which improved product development, business sales activities and user experience.● Implemented software practices to provide 15+ custom and secure software solutions to customers, including new modules, rewrites and performance tuning and formulated software upgrade package resulting in 6 client sales and contract extensions.● Engaged cross-functional IT, Security, and Compliance team members to ensure software delivered on time and on budget.● Analyzed 8-20 KPIs and employed Agile techniques to ensure continuous process improvement and quality, innovative software.● Coordinated with security auditors and compliance authorities to research and track regulatory changes and integrated technology product roadmaps. ● Led team meetings and mentoring, designed necessary trainings and manage the recruitment and hiring of new team members.● Produced and presented staffing and capital expenditure forecasting to senior management.

• Implemented Agile and Extreme Programing methodologies within the product line and managed teams for new development, O&M, and project based software. • Scrum Master to a team that transitioned from Waterfall to intermediate Agile processes.• Facilitated daily stand up calls towards self-management with the software team as well as sprint retrospectives.• Managed product backlog grooming sessions with product owners.• Facilitated sprint planning sessions through the use of Jira based Agile boards.• Guided scrum team through the creation of users stories and epics.• Synchronized software cycles to business requirements for production of usable software at the end of each sprint. • Stood up development and testing labs along with data centers in the southeast.• Led customer weekly discussions of project implementations that drove several open key customer projects to completion, resulting in project success and long term maintenance contracts.• Produced and presented project plans, staffing forecasts, and project reports to customers and senior management.

• Managed in-house Support Engineers and Customer on-site System Administrators teams supporting customers’ primary revenue stream through stand-alone networks comprised of custom and commercial system applications and databases. • Instrumental in developing and deploying system performance monitoring tools resulting in a 33% reduction in system failures and increased SLA compliance.• Redesigned and implemented a software support package for documenting software defects, software updates, configuration management that led to a 50% reduction in product support/problem resolution time frame. • Oversaw and identified root causes of system outages and developed solutions.

Atlanta, Ga, Us

• Facilitated and managed customer contractual negotiations, resulting in 100 million dollars of new business.• Developed master service agreements, service schedules, and statements of work with the support of a cross-functional team geared toward the business requirements.• Provided operational and contractual compliance support of existing customer contracts, amendments, and disputes.• Directed activities of contract department staff, leading to a streamlined contractual process for sector specific products, while improving customer service.• Instrumental in devising sector specific contract compliance programs to aid market development and increase existing Customer revenue.

• Directed all daily group procurement activities in support of retail and commercial property customers’ facilities and engineering departments, including: e-commerce, supplier compliance, spot purchasing, e-procurement administration and customer service programs.• Redesigned purchasing process flow through custom SAP implementations with Enterprise Buyer module. • Sourced, negotiated, and managed multiple regional and national contracts through traditional and online RFX methodologies, leading to an average savings of 12-15%.• Optimized supplier relationships through unique procurement strategies, in order to increase contract compliance by 25%.• Mentored and developed new Sourcing Analysts in Center of Procurement Excellence with a focus on continuing education.• Led team of 11 Customer Service Representatives and Spot Sourcing Coordinators, who held direct responsibility for primary customer service, through 16-hour per-day call center.