Director Of Engineering And Technology
Current
Csg
Nov 2023 - Present
AeroLeads people directory · profile
Daniel (Dan) Springston Email & Phone Number
Co-Founder specializing in Customer Relations and Network Centric Organizational Management
at
CSG
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
CSG
Role
Co-Founder specializing in Customer Relations and Network Centric Organizational Management
Location
Greater Richmond Region, United States
Who is Daniel (Dan) Springston? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Daniel (Dan) Springston is listed as Co-Founder specializing in Customer Relations and Network Centric Organizational Management at CSG, based in Greater Richmond Region, United States. AeroLeads shows a matched LinkedIn profile for Daniel (Dan) Springston.
Daniel (Dan) Springston previously worked as Director of Engineering and Technology at Csg and Co-Founder at Fixtcp.Com. Daniel (Dan) Springston holds Certicate Of Completion, Organizational Leadership from Rutgers Business School - Organizational Management Program.
Profile bio
About Daniel (Dan) Springston
At CSG, my leadership in engineering and technology thrives on harmonizing operational procedures with cutting-edge IT infrastructure, evidenced by the overall service delivery increased “number of activations by integrating disparate systems into a unified NetSuite ERP platform. This strategic direction has not only streamlined processes but also enhanced our customer relations, positively impacting CSG’s largest enterprise accounts and subcontractor management, leveraging my expertise in VMware SD-WAN and Zscaler Zero Trust Exchange and IP Networking.Transitioning from a Chief Operating Officer to my current dual roles, my focus remains steadfast on driving organizational growth and optimizing service delivery. The values of empathy, dependability, and a results-oriented mindset fostered over multiple leadership positions empower our teams to deliver exceptional service while fostering an environment conducive to skills-based advancement and job satisfaction.
Current workplace
Daniel (Dan) Springston's current company
Company context helps verify the profile and gives searchers a useful next step.
Csg
13 roles · 31 years
Daniel (Dan) Springston work experience
A career timeline built from the work history available for this profile.
Co-Founder
Current
Fixtcp.Com
Apr 2023 - Present
Chief Operating Officer
Providing Professional Audio Video and Telepresence Installation and Managed Services within North America. Integrated disparate systems to one CRM/ERP system to manage complete lifecycle from Lead Generation, onboarding, managing and invoicing of clients to include skills-based rating on 1700 subcontractors.
Nov 2019 - Feb 2023
Vp - Sales Engineering And Operations
Executive Leadership for BullsEye's Nationwide Sales Engineering, Field Engineering and Network Operations. Also responsible for VoIP, SD-WAN, UCaaS Test & Activations and Expert Network Center (NOC with customer facing Engineers).Managed Field Engineering Team that created specific testing, documentation, and subsequent training on “Best Practices” for installing Digital Voice/Hosted and Unified Communications over ubiquitous wholesale transports. Designed (vision to implementation) and managed daily progressive performance related to Sales Engineering, Activations and maintenance of SD-WAN, Managed Cloud Security and Virtual Tech from November 2017 through November 2019.
Aug 2017 - Nov 2019
Director Of Field And Network Engineering
Responsible for the day-to-day production and quality performance of Field Forces (Engineering and Technicians), field technicians, ENC (Expert Network Center) and Carrier Management for BullsEye's Nationwide Digital Voice, PCI compliance and Hosted UC-One managed services.
Mar 2014 - Aug 2017
Director Of National Trouble Resolution Centers
Manage Tier I, Tier II, and Tier III IP Voice/MPLS/Hosted PBX technicians for EarthLink Business Maintenance Centers at: Rochester,NY, Burlington, MA, Anniston / Arab, AL, West Palm, FL and Vancouver, WA.
Feb 2012 - Jan 2014
Vp Service Delivery (Field Ops / Test & Turn-Up)
Responsible for companies field technicians servicing residential and commercial customers along with order entry, provisioning, and test and turn-up organization for business complex services such as MPLS, Hosted PBX, EFM and Metro E services company wide.
May 2009 - Jun 2011
Vice President - Technical Support
Vice President of Technical Support. Responsible for managing Repair, Network technicians and NOC for Busines and Residential Voice, Data and 20k route miles of on-net fiber facilities.
Nov 2007 - Apr 2009
Director Of Tech Support
Joined Cavalier Telephone as Director of 1st/2nd level voice and internet technical support. Promoted to Vice President of Technical Operations following the company’s merger (December 2006 -Talk America) and assumed additional responsibility for ILEC/CLEC support, 3rd level network technicians.
Sep 2006 - Nov 2007
Director Of Noc
After merger of Conversent Communications, Choice One, and CTC (One Communications), was asked to lead the consolidation of all NOC's. Created NOC consolidation plan (5 to 2) and oversaw migration to centralized alarm surveillance/response resources. Responsible for daily management of: site environmentals, SONET/ATM/DWDM backbone, core/edge routers, Class 5/IP gateway switches. Institutionalized a structured change management process for emergency and planned maintenance. Created disaster recovery plans and staffing contingency plans in the event of a catastrophic outage. Reduced NOC Mean-Time-to-Repair by an average of 38% as well as reducing “failed” maintenance plans by 50%.
Mar 2006 - Aug 2006
Director Of Technical Operations
Conversent Communications
Joined Conversent Communications as Director - Technical Support (Inbound Call Center) and NOC. Promoted to Vice President, expanding responsibility to include circuit escalation teams and problem resolution group. Managed 80 employees.
Mar 2004 - Mar 2006
Director Of Operations
Us Networks
Managed service delivery for professional services, including network migrations, converting flat networks to hierarchal, private networks to VPN over Internet, implementing QOS on the LAN/WAN, and replacing traditional PBXs with IP telephony systems.Developed business plan, implemented and managed 7x24 SOC responsible for managing companies IDS, Firewalls, Routers, and Network Infrastruture. Managed 4,000 home Residential Communitiy BPON network, Internet infrastructure and help desk support.
2002 - 2004
~2 yrs
Manager, International Network Management Center
Mci
Managed MCI's International Network Managerment Center responsible for Real-Time and Next Day Analysis on 50M minutes of International switched voice/data traffic daily and was the first carrier level system to use time-of-day, product level dynamic versus fixed thresholds for traffic alarming.
1996 - 2000
~4 yrs
2 education records
Daniel (Dan) Springston education
Certicate Of Completion, Organizational Leadership
Rutgers Business School - Organizational Management Program
Cryptology
Us Army Crypto Maintenance School, Fort Gordan, Ga
FAQ
Frequently asked questions about Daniel (Dan) Springston
Quick answers generated from the profile data available on this page.
What company does Daniel (Dan) Springston work for?
Daniel (Dan) Springston works for CSG.
What is Daniel (Dan) Springston's role at CSG?
Daniel (Dan) Springston is listed as Co-Founder specializing in Customer Relations and Network Centric Organizational Management at CSG.
Where is Daniel (Dan) Springston based?
Daniel (Dan) Springston is based in Greater Richmond Region, United States while working with CSG.
What companies has Daniel (Dan) Springston worked for?
Daniel (Dan) Springston has worked for Csg, Fixtcp.Com, Mega Services Llc, Bullseye Telecom, and Earthlink Internet.
How can I contact Daniel (Dan) Springston?
You can use AeroLeads to view verified contact signals for Daniel (Dan) Springston at CSG, including work email, phone, and LinkedIn data when available.
What schools did Daniel (Dan) Springston attend?
Daniel (Dan) Springston holds Certicate Of Completion, Organizational Leadership from Rutgers Business School - Organizational Management Program.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial