The New Jersey Reentry Corporation (NJRC) is a non-profit agency with a social mission to remove all barriers to employment for citizens returning from jail or prison.I am currently responsible for:• Responsible for recruitment, terminations, and conducting background and reference checks, negotiating salary offers, and issuing job confirmation letters and other internal communication.• Coordinates and/or conducts employee-relations activities and not limited to employee counseling, interpretation of policies, new employee orientation, and conducting exit interviews with employees.• Develop employee manuals, performance evaluation forms and process, and other materials related to HR administration.• Develop HR policies, procedures, and job descriptions of all employees• Manage employee and labor law issues• Manage and work with the Executive Director and CFO in negotiating insurance premiums for Health, Dental, Life, and Supplemental insurance• Review and maintain the companies 401k benefit• Manage and renew all insurance liabilities with brokers• File labor law reports and manage worker’s compensation audit• Ensure NJRC is complying with federal, state, OSHA, and FLM laws• Design employee training programs and facilitate training seminars for work place discrimination and sexual harassment • Advise members on how to handle employee performance issues, with sound advice on disciplinary procedures, documentation, and termination procedures.• Respond to inquiries regarding the organization’s processes, policies, procedures, and programs.• Conduct investigations into claims of harassment, employee grievances or other company-guideline violations.• Coordinate administration of workers’ compensation and unemployment claims.• Design compensation model/bench marks based on the market • Work with legal counsel in resolving insurance claims and company legal issues

Handling Employee Relations and Compensation & Benefits for approximately 350 employees, as well as about 400 1099 contractors. I actively maintain the HRIS system with all employee updates, new hires, and terminations.• Managing and completing data conversion from Paycom HRIS to UltiPro HRIS systems. Transition includes core payroll, Recruiting, and Onboarding.• Designed and drafted compliant PSL policies to cover being compliant in all states.• Handle Employee relations, workplace investigations, handbook creation and updates.• Draft termination and resignation letters.• Update and send out weekly attrition and turnover reports.• Conduct Exit Interviews with outgoing associates.• Perform workplace investigations, draft timelines/summaries and make recommendations for course of action based on HR best practices and employment law.• Hold Town Hall style meetings with associates in order to explain changes in policy and improve employee relations.• Handle open enrollment in Medical/Dental/Vision/Life/401k benefits.• Speak to new hire classes about HR, sexual harassment, and other HR policies and benefits.

Served as product and subject matter expert for HR Solutions. Served as an escalation point of contact for a team of HR Generalists. Educated internal and external clients on HR Compliance, and facilitated and presented classes and continuing education events for CPA's and SHRM / HRCI credits. Subjects include FLSA, Handbooks, Job Descriptions, HR Compliance, FMLA, Recruiting, etc.• Guided the enhancement of HR product recruiting tool from former vendor to ZipRecruiter, working closely with project team to develop processes and procedures, ensuring a smooth transitiono Pilot (NJ) yield 1K client sales in 4 weeks; General release to 120K on time and on budget• Developed and facilitated learning presentation, facilitating live demonstration of HR Product, tied in the “why” from a regulatory perspective, enhancing knowledge of HCM product and producing positive and significant impact on HR sales and client satisfactiono Sales increased 15%+ and client retention improved by 10%• Acted as change advocate, launching Lunch and Learn events, producing 83% participation across all BU’s and increasing associate awareness, engagement and knowledge of HR product in the marketplace• Created solution for client training gap and integrated a learning management system into the HR product, increasing client adoption of key HR features and client retention, reducing calls into the service center, and generating $14K cost savings annually• Promoted HR product utilization and developed and automated client facing webinar using On24 suite of products, automating running bi-monthly webinars with minimal effort, and increasing client utilization of key HR product features by 25%• Contributed to business goals by influencing departmental expectations while working through various projects with often tight deadlines, maintaining clear communication with stakeholders and team members through completion of projects, resolving conflicts and closing projects on budget 100% of the time

Managed Quality Team acting as Team Lead for internal continuous improvement consisting of 3 mentors, 2 trainers, and 1 instructional designer. Coached and mentored new members, reviewed call handling strategies, implemented quality improvement plan. Trained towards increasing client satisfaction and NPS scores to 60+ associates at any given time while leading the department.• Optimized call recording and coaching plan, implementing (NICE) software, rolling out across the organization to 100+ associates, developing a plan for coaching team to perform 1:1 side by sides and silent observations, boosting quality metrics, client retention, and NPS scores.• Collaborated with senior level leaders and led monthly meetings to review quality goals and reports with leadership, coaching up associates and coaching out of others, improving associate retention and morale, and reducing attrition by 10%.• Exceeded expectations by earning Property & Casualty and Life, Health, Accident & Sickness producer licenses in NJ within first 60 days.

Serviced clients and fixed complex payroll inaccuracies and errors.• Maintained a client-focused approach with every customer interaction, especially during year-end peak call volumes, going above and beyond ensuring clients felt valued and providing accurate solutions.o Exceeded expectations consistently; Rated Top 10 in region for quality metrics.• Delivered critical and accurate statutory information to clients in the payroll area, such as tax filing, using various knowledge bases, resource materials and appropriate websites to locate answers and solutions for issues, reducing amendments, penalties and interest and helping increase customer retention to 80%+ for the East Region.• Provided feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement, up-selling additional client purchased services such as Worker’s Comp and Time and Labor Management.o Lead close rate of 90%+.• Investigated IRS notices to find root cause of errors resulting in rerun or amended quarterly tax filings for small business clients, balancing respective payrolls based on year-end calendar and sending all 3rd- party remittances by defined due dates, completing all year-end balancing, filing and respective reporting.• Mentored new hires during the onboarding process and coached for success, handling every step of the experience spanning 13 weeks, and developing and delivering reporting to respective managers on the new hires through various checkpoints.

Co-founded company in 2002 and built to a full-service brokerage with 30+ employees and 36 investment properties. Managed the full scope of business while continuing to sell to personal clients. Strategically partnered with numerous realtors, real estate developers, and renovation contractors to drive business.• Managed entire employee lifecycle from recruitment to termination for 30+ mortgage loan officers, developing and delivering training programs for new hires, processing all new hire paperwork, and, approving / verifying payroll on a bi-weekly basis.• Negotiated preferred rates from lenders, increasing profitability of each transaction.o Maintained relationships with all Lender representatives.• Acted as Project Manager for multiple renovation projects simultaneously, rendering final decisions on investment properties sourced by Realtor partners.o Average loan volume $5M / month.