Daniel Darko Email and Phone Number

• Oversee debt recovery systems and processes, ensuring data quality, protection, security and compliance with regulatory requirements and company policies.• Lead & coach a team of debt recovery agents, providing guidance, training and technical support. • Identify opportunities for process optimization and efficiency improvements to enhance service delivery. • Monitor key performance indicators (KPIs) and operational metrics to track performance and identify areas for optimization.• Support in the generation of periodic reports and the management of the firms database including managing data quality, retrieval, coding and reporting.• Oversee administrative functions and ensure compliance with company policies, procedures, and regulatory requirements.• Analyze data, identify trends, and provide insights to inform business decisions.• Manage and maintain a cordial relationships with key stakeholders, including clients, defaulters, and regulatory bodies.• Recruit, onboard, and train new team members as needed to support business growth.

• Manage day-to-day operations and office administration, cash and treasury activities, policy planning, and process coordination to streamline the patient care process.• Establish and review key operational risk indicators and formulate action plans to minimize the clinic's exposure to them.• Develop and review the yearly comprehensive budget, oversee staffing, and facilitate project management.• Aid in improving accounting controls, reports, and transactions to ensure completeness, accuracy, and compliance with internal and external accounting policies and standards.• Administer petty cash systems and cash advance reports, and perform weekly bank reconciliations.• Maximize profit, reduce operational costs, improve service quality and customer service, and ensure effective controls.• Monitor project plans, schedules, work hours, and expenditures, and organize stakeholder meetings to ensure timely completion of projects.• Manage inventories, accounts payables, vendors, and purchases to ensure transactions and payments comply with approved accounting policies and guidelines.• Supervise daily accounting duties, including memo drafting, banking, receipts, and petty cash, and ensure the documentation and safeguarding of company assets.• Ensure regulatory, compliance, and legal rules are followed and processes and procedures are in place, including TMA, TMPC, fire certificates, GIPC, etc.• Champion a customer-centric culture throughout the organization, emphasizing a positive and seamless customer journey, and continuously improving customer satisfaction, loyalty, and retention.

• Maintained inventory levels, monitored sales trends, and identified areas for improvement.• Improved operational management systems thus made sure that the brand met operational standards and all operations were carried out in an appropriate and cost-effective way.• Collaborated with the procurement and supply chain teams to coordinate the timely procurement of materials and supplies and supported team recruitment and succession planning.• Managed budgeting and forecasting, planning, and contributed during the year-end audit processes.• Monitored and ensured compliance with regulatory authorities, accounting policies, and legal rules, as well as fostering strong relationships with industry players.• Developed and reviewed operational policies and procedures that promote company vision and culture.• Supported business initiatives to reduce costs as well as identified and addressed challenges and opportunities within the firm.

• Directed the day-to-day accounting functions, including accounts payable, treasury management, bank reconciliations, invoicing cycle, operational expenses, reimbursements, payroll, general ledgers, and periodic close-out activities.• Analyzed the overall financial operations of the firm and identify ways to reduce costs and enhance revenue generation and profitability in the long term.• Coordinated inventory operations, including stock levels, ordering, receiving stock orders, and collating reports, and follow up on overdue payments.• Ensured timely statutory payments and proper filing of all financial documents both (electronic and hard copy).• Regularly audited the procedures and documents to identify possible risks or weaknesses and proposed mitigation plans.• Advised management on investment activities, managed the petty cash system, as well as reconciled advances, expenditures, and liabilities.

• Managed the company's entire database, asset under management (AUM), as well as ensured the smooth running of the general office operations on a day-to-day basis.• Supervised and monitored the work of administrative staff, processed invoices, and controlled and reported on all correspondence, complaints, and queries.• Managed filing systems and office supplies, maintained the IT infrastructure, and planned all in-house or off-site activities of the organization.• Oversaw budget for all office supplies, equipment, repairs, and maintenance services, as well as managing cash flow.• Recovered and followed up on locked-up funds with placement houses and ensured the timely payment or transfer of funds into the company's bank account.• Coordinated liquidity, vetted payment vouchers, and processed them through the general ledger for approval and payment.• Maintained and updated the fixed asset register, monitored and controlled cash balances, and reconciled accounts daily.• Represented the company during administrative hearings with regulators and provided expert advice to management to either influence decisions or resolve conflicts.• Periodically organized meetings, prepared letters, presentations, and reports, as well as managed employee schedules.• Negotiated and sought authorization from management for contracts or service-level agreements with external providers.

• Monitored investments for liquidity analysis and quick overview by management.• Supervised 'back office' financial paperwork processing, ensured that clients had updated information on their funds' investment performance.• Coordinated client maturity profiles on fixed-term investments, supported funding positions to the latest liquid expiry month, and forecasted as well as monitored liquidity profiles.• Ensured clients' funds were reconciled, properly entered, and approved in the investment software.• Supervised cash flow management and expenses on a daily basis and generated routine financial reports for management and clients.• Supervised fund placements with approved placement houses and payment of fund expenses daily.• Ensured timely lodgment of members' contributions, payment of processed claims, and authorized expenses in the cashbook.• Addressed annual internal audit exceptions (queries) and performed bank reconciliations to ensure correct bank balances matched with clients' balances.• Administered system approvals (bookings, rollovers, pre-matures, reversals, and top-ups) and facilitated the signing of investment certificates.• Coordinated cash loaning and returning programmes daily; assigned letters and correspondence to embassies.• Carried out maintenance on the fund's financial books (AUM) and supervised the processing of investment redemptions (withdrawals), transfers, and adjustments.Achievements - Inspected and reviewed the redemption processes in the unit to ensure customers were paid promptly and that there were no irregularities/errors in the clients’ statements.- Made recommendations for the review and updates of company policies and procedures on Finders Fees.

• Coordinated and monitored the annual budgets, investigate any variance and provided feedback to management for efficient resource utilization.• Managed accounts payable and receivable systems, ensuring transactions and payments comply with approved accounting policies and guidelines.• Contributed to month-end close procedures and developed relationships with vendors, negotiating preferential discounts, rates, and terms of payment.• Implemented policies and procedures for petty cash, credit controls, cost control, asset register, and filing processes.• Oversaw postings of relevant journals, updates to accruals, prepayments, accountable imprest (cash advances) schedules, budget forecasts, and variance reports as required by management.• Addressed audit discoveries and compliance violations and prepared monthly withholding tax schedules as well as tracking tax credit certificates for customers.• Ensured financial and procurement processes have appropriate internal controls to prevent fraud and audit findings.• Supervised all inter-account bank transfers, monthly petty cash accounts payable adjustments, and worked on credit reference reports to the respective bureaus. • Filing and coding of all vouchers/documents as per chart of accounts, including proper verification of receipts and payments to ensure accuracy of information.AchievementsMade recommendations for the review and updates of company policies and procedures on Finders Fees.

• Reviewed online bank statements on a weekly basis, performed bank reconciliations, and liaised with the branch to confirm details of payments / cash received, against backup documentation.• Ensured strict adherence to policies, procedures, internal controls, and other finance processes operated effectively and were complied with at the branch.• Monthly review of branch expenses and monthly performance conversation with the branch operations team.• Participated in external and internal audit matters and stock take of assets (fixed asset register).• Supervised and performed daily accounting (AR, AP administration, budgeting) and administration (statutory reporting, treasury/cash forecasting, and compliance functions).• Prepared yearly accruals/prepayments at the beginning of the year and extracted expenses monthly. Thus, adjusted books accordingly once actual bills were received, reconciled provisions as well as overheads.• Oversaw accounts payable and receivable, treasury, payroll, financial, and management accounting functions.

• Provided programmatic and administrative support services to the Executive director, maintaining his calendar as well as coordinating conferences and meetings.• Parliamentary liaison officer between the Association of Ghana industries and the office of parliament.• Perform review and analysis of special projects and keep the management properly informed.

• Canvassing assigned territories to present company’s products and services to potential customers and closing sales deals to achieve set targets.• Researching competing products, identifying opportunities to increase sales, and assisting in the development and execution of sales and marketing plans. • Answering customers’ questions regarding product pricing, availability, features, and benefits.• Completing order forms and submitting them for processing as well as contacting leads and setting up appointments to present company products.