 Ensured all inventory levels are within adequate levels required for production on an 8-week forecast Developed and implemented organization’s GMP protocols for top – tier retail clients Initiated organization’s Health & Safety operating protocols while complying with all laws and regulations Assisted with the development of annual budgets, operational standards and strategic business goals and direct advertising, marketing and sales programs including economies of scale Engaged high-level negotiations, generating lucrative contracts and build beneficial partnerships Administered RFQ’s and handled all discrepancies with vendors

♦ Managed and mentored a diverse team of individuals possessing a varying range of skills in a multi-faceted, high volume environment.♦ Contributed in cross-functional teams related to strategic planning and process improvement♦ Responsible for new product innovation ♦ Managed foreign exchange and corporate banking relations including negotiating skills for accounts with a minimum annual balance of $500,000.♦ Developed client retention programs to stabilize and increase annual sales.♦ Successfully completed quarterly and annual bank reconciliation for CRA auditing.♦ Oversee all operational activities, tasks, and service to clients to ensure service is being met or exceeded within company standards.♦ Gather, process, analyze, and provide team members with performance numbers throughout the year to include work rate, quality, and attendance.♦ Monitored financial planning and prepare a budget♦ Worked with Senior Management and Human Resources ♦ Identified inefficiencies and recommended improvements to the operation.♦ Implemented new marketing strategies, processes, and procedures ♦ Hired, supervised, and managed more than 80 employees.♦ Managed documentation, correspondence, and relevant reports♦ Compiled reports and tables to show statistics related to cash receipts, expenditures, accounts payable and receivable, and profit and loss.♦ Analyzed cost control and provide timely financial information to support corporate goals.

♦ Investigated and resolved complaints regarding service including prevented undue customer issues and maintain the company’s positive image.♦ Resolved customer issues including escalations via telephone or by email.♦ Accountable for managing deadlines for customer requests, managing financial records within the company and leading the team to ensure quality/safety standards were met.♦ Controller of product costing and product development.♦ Provided documentation and analysis of special project progress and results to ensure project success.♦ Maintained the staff and policies ensuring strategies are successful in increasing company revenue.♦ Efficiently managed human resources IE, payroll, WSIB, employee benefits program development.♦ Established a number of Best Practices for the Operations Support Team that in turn have resulted in a sharp increase in business opportunities and pronounced sales increases resulting in boosting profit and team spirit.