Daniel David Email & Phone Number

Nairobi, Kenya

 Providing outstanding, exceptional and excellent customer experience by offering first hand resolution through first level problem determination and reducing customer effort in accessing banks services. Management of dissatisfied customers in a professional manner by going an extra mile in service and information delivery and winning back customers confidence therefore Increasing client retention. Maintained customer lead closure rate of 100% with an average Turn Around Time (TAT) of 4.6hrs in the last performance evaluation on LMS. Maintaining broad knowledge of all company products, services and promotions and advise customers on the same. This increased conversion rate of customer leads received through the website to 13% with a value amounting to ksh 850 million. Providing excellent Reports timely as when required and championing team work efficiently.

Nairobi, Kenya

 Growth in accurate data capture and details oriented. Innovation and data analytics in design and maintenance of various reconciliation template in Excel. This increased efficiency and reduced time in manual reconciliation by half day. Improved ease of customer problem identification and Timeliness in resolution by reducing TAT to less than an hour, reducing customer complaints. Performance tracking and analysis for all staff in the department was enhanced and this in turn increased work quality and productivity. Gained adequate experience in reconciliation and banking and engaged in various professional in E- learning trainings.