Daniel David Email and Phone Number

Assisting with IT Projects (Deployment and Migration), Cyber Security, ticket (requests/incidents) overflow support, technical documentation, etc.

Picking, packing, inspecting, and sorting through the following equipment in a warehouse environment:- Non-Destructive Testing- Rope Access- Rigging- First Aid and Safety GearOther duties include:- Driving to pick-up/drop-off equipment- Assisting with day-to-day IT and computer queries/issues- Warehouse cleanup- Rope Access inspection date change-overs

Managed Service Provider: Level 1 and 2 Technical SupportDuties range across a multitide of clients:-Infrastructure management around clients' servers such as Active Directory and Exchange (on-prem/hybrid/cloud from bare-metal to VMWware and/or Hypervisors),-Microsoft 365 apps and services - Majority of them Outlook, OneDrive, and SharePoint (licensing, BAU queries, and general troubleshooting),-Networking + Network Security using NBN technologies, SentinelOne EDR and Fortinet products such as FortiGate, FortiCloud, FortiAP, FortiSwitch, FortiClient, etc.-VoIP/Telephony, Pharmacies and medical clinics' database and printer management, liasing with vendor support teams for more complex issues both software and hardware-related Extra skills include PowerShell for automating tasks, reviewing Windows logs, and inspecting suspicious emails using various OSINT tools and sources (Static malware analysis based on signatures)

Network infrastructure monitoring, incident response and management using:-LogRhythm SIEM-Azure Sentinel & Defender-CrowdStrike Falcon EDRTechnical documentation and process management:-Jira-Confluence-ServiceNow

MS Office 365 - Active Directory, Exchange (Hybrid), Cloud MS AzureSelf-Service Kiosk Support, ServiceNow, Fortigate firewall support

Telephony support, PureCloud, ServiceNow, VPN and remote support, Windows deployment and migration project (SCCM and InTune) - Education, Mining, Government