Daniel De Vries Email & Phone Number

Castlemaine, Vic, Au

Global

It's been a great journey of learning & giving back in a community where I achieve success. Seeing the way things are done at the entry level & being a 'labourer' again instead of the business owner.

Worldwide

Franchisee since the early days of the Schnitz growth trajectory. We started when there were only 9 stores. We've owned/co-owned five locations in both metro & regional Vic over more than a decade. The brand has grown to over 70 with much more to come. I have been a committee member of the Franchise Advisory Council, and play an active role behind the scenes with my Husband Ronniel who now manages our business. I still actively train/mentor/inspire our leadership team, and have active involvement with the franchisor.Through this role I joined the Franchise Advisory Council in 2024 to add more to my knowledge banks!

Committee member & treasurer for Bendigo Queer Film Festival which evolved into volunteering with Bendigo Pride Festival.

Melbourne, Australia

• Team Leader for a tier 1 government client, including ongoing contact with client by phone, email & regular meetings• Lead a team of debt collectors in accordance with complex corporate, client & legal requirements• Coach & develop staff to increase collections, files worked & quality while maintaining a high standard• Work to improve low performing/new staff, maintain engagement of high performing staff & performance management process• Continual process improvement• Side-by-side/remote monitoring & coaching feedback to improve quality• Ongoing internal/external reporting functions

Melbourne, Australia

• Locate Third Parties involved in accidents for recovery purposes• Negotiate recoveries with Third Parties/Insurers• Manage office workload, and other staff• Manage payment processing of inbound/outbound monies• Work autonomously and with other staff• Process improvement

Melbourne, Australia

• Monitor daily operational activities• Assist team members to reach their full potential• Liaise with senior management• Handle escalated complaints and queries• Conduct regular feedback sessions and team and SCC meetings• Time manage my workload• Monitor call times and staff availability• Perform quality listening and provide feedback to staff• Ensure optimum performance with staff to assist them achieving KPI’s• Managing internal/external relationships• Acting Team Leader when required

Melbourne Area, Australia

• Responsible for processing motor claims in accordance with guidelines and procedures for RACV & CGU policyholders• Handling of inbound and outbound enquiries for clients, repairers, assessors, police, and others• Settling of total loss claims• Point of contact for junior staff• Resolution of complaints and complex inquiries• Regularly meet KPI’s and receive feedback

Bachelor Of Business, Management

including Cultural & Educational Study Tours at: Thammasat University (Bangkok) Ryerson University (Toronto)

The Dale Carnegie Immersion Seminar

Teaching English As A Foreign Language (Tefl)

Self-Awareness In Leadership, Executive Coaching

Attended in-house at D&B with a group of staff. http://www.leadershipmastery.com.au/

Bachelor Of Business Administration - Bba

Included 2 foreign study tours. - Thammasat University in Bangkok Thailand, - Ryerson University in Toronto Canada.

Train The Trainer