Daniel Dean Email & Phone Number

Rotherham, Gb

South Yorkshire, England, United Kingdom

Sheffield, England, United Kingdom

- Maintain knowledge of the deputy team leader roll- Liaise with clients to bring in new work- Knowledge and use of Microsoft Office- Oversee the postal team to ensure post is collected, logged, scanned and passed to the relevant people/teams- Ensure all postal/repro tasks are logged and billed correctly- Create regular reports for senior management- Ensure all processes are followed accurately and to flag any process or service failures.- Provide technical and process support to the team, and flexible and responsive assistance to colleagues.- Communicate well with the team and delegate tasks to ensure all duties are completed on time.- Maintain good working relationships with clients and liaise with them in a professional and helpful manner at all times. - Complete 1:1s, back to work interviews, appraisals, team meetings and other team management activity as requested and provide constructive feedback on team members.

Sheffield, England, United Kingdom

Sheffield, England, United Kingdom

- Deliver services to the required Service Levels (SLAs) while ensuring high quality standards.- Ensure all team members are adequately trained.- Ensure all processes are followed accurately and to flag any process or service failures.- Creation of thorough and meticulous 'how to' guides for workflows and processes that require them.- Provide technical and process support to the team, and flexible and responsive assistance to colleagues.- Communicate well with the team and delegate tasks to ensure all duties are completed on time.- Maintain good working relationships with clients and liaise with them in a professional and helpful manner at all times to resolve enquiries escalated by the team.- Complete 1:1s, back to work interviews, appraisals, team meetings and other team management activity as requested and provide constructive feedback on team members.- Critical review of CVs for potential new starters.

Sheffield, United Kingdom

I originally started this role with Pertemps, before earning a permanent contract with RR Donnelley. RRD were then bought by Paragon Customer Communications (PCC), so my contract was transferred to them. My role was unaffected and remained the same as it was under Pertemps and RR Donnelley employment. The role involved tasks such as -- Completing high volume workflows with accuracy, using numerous systems, while identifying possible mistakes and breaches.- Sharing best practice, i.e. training colleagues on new workflows and quality checking their work.- Dealing with a broad number of varied tasks on a day to day basis, ensuring that all tasks get completed in line with the agreed deadlines.- Handling of data sensitive documents and legal filings, adhering to FCS/DPA/GDPR guidelines.- The generation of letters and mailings which requires knowledge and confident utilisation of the features of Microsoft Word and Excel.

Sheffield

A temporary role for HSBC, employed through Reed Recruitment Agency.- The transfer of customer information from an old to a new system, while adhering to all required Financial Conduct Authority (FCA) and Data Protection (DPA) principles and regulations. - Ensuring large volumes of sensitive personal data are inputted swiftly and correctly, while adhering to strict deadlines in a pressured environment.

- A thorough knowledge of BMW, their products, packages, and technical information.- The simultaneous use of numerous systems and channels to source and relay requested information to customers via webchat, email or phone.- Complaint handling and diffusing.- Dealing with a high volume of customers to a consistently high standard.- Additional administrative and data inputting tasks.

- Customer interaction (Face to face and over the phone).- Unassisted work on vehicles.- Ordering spare parts and relevant supplies.- Organisation of paperwork and Input into company administration.- Delegating workloads to colleagues- Being left in sole charge of the premises when required.

Work experience as part of school curriculum. Resulted in a permanent job which I had until leaving in 2014.

Bachelor'S Degree, Politics, 2:1

BA (hons) Politics While studying here, I had the opportunity to live and study abroad, which I did in Canada at Carleton University.

Bachelor Of Arts (B.A.), Political Science, 82% (Equivalent 1:1)

Studied here as part of a University exchange program. While here, I was fortunate enough to study under the professor who wrote.

A-Level

Gcse