-Agile Product Owner of eCLAS, one of our proprietary systems with over 500 active users-Worked with the eCLAS product delivery team to improve efficiencies resulting in increased product deliverables by over 40% year-over-year while decreasing overall expense by 10%-Worked with operations, delivery teams, and reporting teams to implement a new process for metrics with time tracking and quality feedback.-Mapped out and facilitated the technical implementation of an improved quality assurance program which increased operational margins while retaining overall quality-Agile Product Owner of various applications used in Appian-Contributed to an enterprise wide external portal project-Collaborated with various agile delivery teams to improve processes and implementation of JIRA to manage delivery team workflow

- One of the Agile Product Owners for a Technology transformation project- Worked with multiple departments to identify overlaps in processes for future technology transformation.-Collaborated with Business Analyst, Enterprise Architecture, and outside consultants to identify and improve our use of business rules. -Agile Product Owner of eCLAS, one of our proprietary systems with over 500 active users-Worked with the eCLAS delivery team to improve delivery metrics, agile delivery process, overall transparency and communication to all stakeholders involved.

- Worked with Senior Management to help identify areas of improvement in the Transaction Management Department and Company related policies-Coordinated and analysed process and execution of new product offerings-Collaborated with Operations, Client Service Managers, Clients, Business Analyst, Development, Training, and others to understand current processes and identify future ideal processes-Worked with finance and operations to improve daily margin reports for operations to better identify areas of improvement with more accurate data. -Coordinated User Acceptance testing of newly deployed code and processes in different applications including Microstrategy, Appian, Sharepoint, OKTA, Salesforce and proprietary systems.

-Manage team of nine compliance analysts to ensure quality metrics and margin goals are met-Create client reports summarizing compliance analysts’ review of servicing notes per customer-specific guidance-Collaborate and consult with the client to clarify atypical scenarios and implement system level enhancements -Guiding personnel to plan and execute processes for potential new business -Strategize solutions for department initiatives

-Manage team of Credit Risk analysts-Coached analysts to excel in analysis of mortgage-backed securities and mortgage default in order to meet performance based metrics-Frequent communication with stakeholders to resolve escalated issues and review monthly reports

-Monitor client portfolios to identify and manage risk.-Identify, research, and resolve residential loan-level issue exceptions in securities backed by first and second lien 'Sub-prime, Alt-A and Prime' mortgages.-Analyze data to prioritize risk associated with a pool of mortgages within a security.-Oversight of servicers, master servicers and trustees including adherence of policies and procedures.-Collecting and verifying the integrity of various data points-Validate, reconcile and recalculate losses, prepayment premiums and mortgage insurance claims.-Identify and document deal performance issues and/or anomalies.-Lead training analyst for Mortgage Insurance related issues and serve as the direct contact between the CFIS (Clayton Fixed Income Services) department and the insurance companies.-Assist with creating and modifying criteria for Clayton's proprietary exception management system.

Traveled more than 20,000 miles, meeting with university administrators, organization representatives, and undergraduate members overseeing operations at 30 college chapters. Provided hands-on leadership & guidance for university/college chapters in vital areas of business operations, including financial management, budgeting, recruitment, membership education, parliamentary procedure, alumni and parent relations, public/university relations, risk management and avoidance, and event planning. Also spent time updating education material on chapter finances and procedures used for budgeting and filing taxes for all chapters.