Daniel Debray Email & Phone Number

Querétaro, Mexico

Remotely support small, medium and big clients in the medical field to enhance their credentialing process with insurance payers as well as withtheir Onboarding and adoption process of the company´s cloud-based learning and compliance services• Acquire a thorough understanding of key customer needs and requirements• Strengthen and expand the relationship with existing customers by continuously proposing solutions to meet their objectives.•Develop a trusted advisor relationship with customers to ensure each customer’s full trust of MedTrainer’s services • Serve as the link of communication between customers and internal departments• Resolve issues and problems faced by customers and deal with complaints to maintain trust•Meet the KPI objectives set by the upper management Team• Tactfully handle confrontational or stressful interactions• Keep records of customer interactions, process customer accounts, and file documents•Onboard new customers providing initial training •Ensure proper adoption providing refresher training to existing clients on the different company modules•Reduce churn and expand revenue • Acquire a thorough understanding of key customer needs and requirements•Develop a trusted advisor relationship with customers to ensure each customer's trust of MedTrainer’s services • Serve as the link of communication between customers and internal departments• Resolve issues and problems faced by customers and deal with complaints to maintain trust•Onboard new customers providing initial training •Ensure proper adoption providing refresher training to existing clients on the different company modules•Reduce churn and expand revenue

Querétaro, Mexico

Handled customer calls from individuals in the UK and Spain, assisting them in resolving issues with money orders. Performed tasks related to orders while off the phone, ensuring seamless resolution of customer concerns. This involves meticulous documentation and follow-up to guarantee efficient and satisfactory outcomes for our customers.

Querétaro, Mexico

As a vacation booking agent, my role encompasses orchestrating seamless customer vacations while strategically upselling additional amenities or experiences. I ensured smooth onboarding of customers to our platform, providing comprehensive assistance and resolving any time-sensitive issues with reservations promptly and efficiently.