Daniel Deem Email & Phone Number

Winter Garden, Fl, Us

Winter Garden, Fl, Us

Charlotte, Nc, Us

* Cisco Layer 2 ,3 switch/ router configuration and management* Layer 2 and Layer 3 VLAN configuration and management* Alcatel Lucent 7750 MPLS network configuration and management* Frame Relay and ATM service configuration and management* Routing protocols* Physical layer troubleshooting* Experience in the operation and maintenance of Cisco, Juniper, RAD, Ciena, and Alcatel Lucent switches and routers* Experience with Layer 2/3/4 telecom testing equipment* Excellent customer service skills* Experience mentoring/training/coaching less experienced employees* The ability to understand and communicate using technical concepts, practices, and terminology* The ability to self-manage responsibilities to achieve daily results.* Experience in a fast-paced, multi-tasking environment with the ability to organize and prioritize multiple tasks and meet deadlines* Ability to solve complex challenges, independently analyze information and make recommendations based on analysis* The ability to create technical documentation using Word, Excel, Visio, PDF, and Snagit* Leadership - ability to motivate others, and use good teamwork skills, including the development of interdepartmental relationships and the ability to make complex decisions* Proven ability to work in a dynamic team environment with ever-changing requirements and ability to adapt quickly to those changes experience in improving network reliability

Charlotte, Nc, Us

* Experience with Cisco, Rad, Ciena, Juniper, and Nokia platforms* Layers 2 & 3 switch and router configuration and management* Experience with isolation of telecom and/or network outage causes and service restorations* Advanced customer service, organizational interaction, and teamwork skills* Ability to effectively prioritize and execute tasks in a high-pressure environment* Strong communication (oral and written), customer service, organizational and multi-tasking skills

Monroe, Louisiana, Us

- Provide support to Tier 1 for complex Network related issues-Troubleshooting and configuration of Cisco Routers/Switches -Experienced in data network testing at the Layer 1 and 2 level-Troubleshooting and configuration of Juniper, Alcatel Lucent, Adtran,WWP, and RAD Equipment-IP addressing and VLAN management-Monitoring the status of system outages and keeping management informed of any changes

Monroe, Louisiana, Us

*Develop, Analyze and Distribute reports*Major Incident Management*Customer Escalation Handling

Monroe, La, Us

-Troubleshooting and configuration of Cisco Routers/Switches -Experienced in data network testing at the Layer 1 and 2 level-Troubleshooting and configuration of Juniper, Alcatel Lucent,Marconi, Adtran, Alcatel Lucent, WWP, RAD, and Redback Equipment-IP addressing and VLAN management -Monitoring the status of system outages and keeping management informed of any changes-Experienced in MARTENS, TRACS, Remedy, Accesscare, MetaSolv , CIRAS and Ensemble systems

Monroe, La, Us

-Detection and removal of Malware-Extensive use of Remote control software to access customer computers-Support for all software and hardware for 2000, XP, Vista, and Windows 7-Configuration of local area networking and file sharing Determine and resolve Microsoft Windows OS boot issues

Monroe, La, Us

-Resolved customers High speed internet (DSL) issues -Documenting ticketing system -Dispatching to resolve field issues-Troubleshooting and provisioning of Dslams and Redbacks -Meet team and individual monthly metrics

• Troubleshooting and configuration of Point of sale computer software and hardware • Networked printers, cameras, cash drawers and host servers for the Local Area Network• Installation and Configuration of file server for the Point Of Sale network• Processed method of payment for service upon completion of the service